Recently, I wanted to upgrade AP 1832i Mobility Express from version 8.2, which came with purchased AP, to 8.5, which is preferred and recommended by TAC.
TAC Recommended software
However, official procedure did not went smoothly. Just for the note I'm an old-fashioned guy and I was using CLI procedure, which I anyhow trust for such things as manipulating images and configuration.
Mobility Express Deployment Guide
After opening case, a nice lady from Cisco TAC in Jordan pointed out that upgrade path from 8.2 to 8.5 is going over 8.3.
8.5MR2 Release Notes
Lo and behold, upgrade from 8.2 to 8.3 is not workin either, reporting "Access Violation" as alleged problem cause when displaying AP images.
In the end, after numerous tries and TAC lady endless patience, she managed to perform upgrade with following command, issued on AP CLI (which you enter by typing "ap" command at controller prompt):
#archive download-sw /reload tftp://<tftp server ip address>/<filename.tar>
Catch is in skipping "/overwrite" switch which is somehow triggering "Access Violation" condition.
I hope this will save you some time...
... View more
There was first attempt to register DA, but group account was used and we got following reply from support:
Thank you for your request to become a Delegated Administrator for Smart Net Total Care. Unfortunately, that request was submitted using what appears to be a shared account. Cisco access policy requires that each account is associated to one individual, and this policy must be strictly enforced when that account is to be used to administer access for other accounts. Smart Net Total Care registration must be performed by an appropriate person, using their individual Cisco.com account that clearly identifies them by name. Please re-submit a new online registration request using your individual Cisco.com user ID. Once that request is received, we will proceed with your Smart Net Total Care on-boarding.
Maybe there's some cleanup needs to be done in database before customer can retry to register?
... View more