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Hello,
we seem to be having an issue with the CLID not showing up correctly for our CCB calls and I was hoping someone could shed some light on this for me.
We're running CVP 9.0(1) and in our CallbackEntry script we have a Decision node that checks ...
Hello,we are running Cisco Unified IC 8.5(3) and reviewing the Bill of Materials document from Cisco for that release, the qualified browsers it lists are Internet Explorer 7.0, 8.0 and Firefox 3.xI now have IE version 10 and when I run a report and ...
Hello,we just upgraded our Unified CallManager from 4.1(3) to 6.1(5) along with our IP/IVR from 4.0(5) to 7.0(1) and once we restored our IVR data and license count, we were successfully able to resync the JTAPI information between the IVR and UCM se...
Hello,back in 2007 when we moved from a Cisco IPCC Express system over to a UCCE system, we were asked if our agents needed to have two extensions; one for ACD calls and a second for personal calls (non-ACD calls directly to them). At the time we wer...
Hello,I know it is possible in UCCE to retrieve SQL data to use in ICM routing, but is there a way to store ICM data into an SQL database in order that other applications can retrieve that data?Here's what we're trying to accomplish. We would like an...
Hello lasittig1, did you end up getting past this issue?We just upgraded UCCE to 9.0(4) and we're getting this same issue on our AW server.Were you able to get this resolved, and if so, what did you have to do?
Thanks Alex, but I've just tried that (in fact I tried choosing all of the available options) and none of them appear to resolve the issue of saving reports.Any further ideas?
Geoff,I do agree that this is quite strange. It's weird how it carried the PG User over during the upgrade but didn't configure it as an App User.Renaming the existing PG User and adding it into the App User list and associating just one CTI Route Po...
Hello gentlemen,I just wanted to let you know that we actually got everything working again on our test bed environment.The DC is running on a virtualized Windows Server 2008 but with the forest and domain functional levels at 2003. What we had to do...
Frank,did you ever get a clear answer to your question?We've just upgraded our test bed DC form Windows Server 2003 to Windows Server 2008 (virtualized) with the AD Forest and domain functional levels at 2003, and now our ICM servers no longer work. ...
