Hello, we seem to be having an issue with the CLID not showing up correctly for our CCB calls and I was hoping someone could shed some light on this for me. We're running CVP 9.0(1) and in our CallbackEntry script we have a Decision node that checks ...

Hello,we are running Cisco Unified IC 8.5(3) and reviewing the Bill of Materials document from Cisco for that release, the qualified browsers it lists are Internet Explorer 7.0, 8.0 and Firefox 3.xI now have IE version 10 and when I run a report and ...

Hello,we just upgraded our Unified CallManager from 4.1(3) to 6.1(5) along with our IP/IVR from 4.0(5) to 7.0(1) and once we restored our IVR data and license count, we were successfully able to resync the JTAPI information between the IVR and UCM se...

Hello,back in 2007 when we moved from a Cisco IPCC Express system over to a UCCE system, we were asked if our agents needed to have two extensions; one for ACD calls and a second for personal calls (non-ACD calls directly to them). At the time we wer...

Hello,I know it is possible in UCCE to retrieve SQL data to use in ICM routing, but is there a way to store ICM data into an SQL database in order that other applications can retrieve that data?Here's what we're trying to accomplish. We would like an...