Is it possible to configure Unity/Exchange to forward text for unit messages to a Groupwise server, which will then pass the message on to the user? I'm assuming I'd have to tell exchange where our Groupwise server is, but I'm not sure where to confi...
Is it possible to show logged in agents, and if they are ready/not ready, on the display of a 7940? If so, I'd appreciate some direction as to where to get started.Thanks
We had our voip system installed back in December of 2004 and I'm just getting around to bringing all the servers (2 CallManagers, 1 Unity, 1 IPCC) up to date. This is the first time I've done this. Where can I find out what updates I need for the se...
This was a big problem with my company too. And no matter how many times we (nicely) asked people not to hang up they still did. It got to the point that the police dept. was so angry with us that we had to change the outside code from 9 to 8.
If you are talking about the stats available through File->View->ACD statistics, that is not what I am looking for. Other agents need to know who is logged in, who is ready, not ready, on call, etc. This is available on the Supervisor Desktop, and th...
We've just started using Cisco Agent Desktop. But besides the Supervisor Desktop, I don't see any indication of the other agents that are logged in/out
