I have a JTAPI application which can deflect incoming call to another diallable destination using Connection.redirect(destination), but is there any method that will decline the incoming call - resulting in the call being diverted to Voice Mail (with...

While using CSF devices created with mix case / lower case, the JAPI events and CiscoTerminial returned by JTAPI is inconsistent.The CSF devices are created as CSF<user-id> (user-id is in lower case from Active Directory e.g smithj )Provider.getTermi...

I have a JTAPI application that needs to record the called party's DID numbers for the Incoming Calls. Incoming Calls to 11 digit DID over SIP trunk get directed to an internal 4 digit DN on a CTI Routepoint via Translation pattern with Called Party ...