Hi everyone,
We recently added a second node to our UCCX cluster (HA setup). The following steps have been completed:
JTAPI resynchronization was performed successfully.
Version and patch levels are consistent across both UCCX nodes and CUCM.
Afte...
Hello everybody, I need to know which Authentication and Authorization mechanism should I use when developing a custom agent or supervisor desktop application. Please take in into account I'm using JTAPI for call management and Cisco Finesse API for ...
Hi everybody,
There is not decline option in Cisco Finesse Dialog API Documentation(Take Action on Participant section : https://developer.cisco.com/docs/finesse/#!dialog%e2%80%94take-action-on-participant/dialogtake-action-on-participant). How can I...
Hi, I'm new to Cisco UCCX integrations as a software developer. I just want to know is there any subscription based API or SDK to subscribe agent state changes real time. Does Jtapi or any other API or SDK have this ?
I found the below error from ‘utils uccx healthcheck all‘ Command:
Checking Telephony Provider (JTAPI) Configuration.............................[31mNot OK
Reason: The configured Telephony Provider's User Prefix or Password is incorrect...
Dear Elliot,
when I have tried to update existing call control group in subscriber node it gave following error: failed to update the User on the Cisco Unified CM
Hello Dekwan, Thank you for your answer. It's obvious that we can parse XML Do you have any suggestions for a more advanced Cisco(UCCX) auth mechanism than Finesse rest API Basic Auth, that I can integrate with my Custom User management system ?
You touched on some very solid points. Maybe we should reconsider choosing APIs.
But at one point there was a misunderstanding. In the documentation there is only xml for the notification service, no json. Is there actually a json option?
