About AgshinA

AgshinA · 08-07-2023

Hello everybody, I need to know which Authentication and Authorization mechanism should I use when developing a custom agent or supervisor desktop application. Please take in into account I'm using JTAPI for call management and Cisco Finesse API for ...

AgshinA · 07-26-2023

Hi everybody, There is not decline option in Cisco Finesse Dialog API Documentation(Take Action on Participant section : https://developer.cisco.com/docs/finesse/#!dialog%e2%80%94take-action-on-participant/dialogtake-action-on-participant). How can I...

AgshinA · 07-05-2023

Hi, I'm new to Cisco UCCX integrations as a software developer. I just want to know is there any subscription based API or SDK to subscribe agent state changes real time. Does Jtapi or any other API or SDK have this ?

AgshinA · 08-20-2023

What about Cisco Identity Service Client SDK ? What is the purpose of SDK ?

AgshinA · 08-17-2023

Hello Dekwan, Thank you for your answer. It's obvious that we can parse XML Do you have any suggestions for a more advanced Cisco(UCCX) auth mechanism than Finesse rest API Basic Auth, that I can integrate with my Custom User management system ?

AgshinA · 08-16-2023

You touched on some very solid points. Maybe we should reconsider choosing APIs. But at one point there was a misunderstanding. In the documentation there is only xml for the notification service, no json. Is there actually a json option?

AgshinA · 08-15-2023

I totally agree with you. Suppose we decide not to give the agent this possibility, even though it's not only my decision. Why should I use the notification service instead of JTAPI? What are the benefits? How can I decide which one to choose?

AgshinA · 08-14-2023

Hi Thomas, Thank you for your reply. Rest APIs do not allow agents to reject incoming calls. However, we need agents with the authority to reject incoming calls and JTAPI provides this functionality. Therefore, I want to use JTAPI for call management...

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Agent/Supervisor Desktop Application Authentication and Authorization.

IS IT POSSIBLE TO DECLINE AN INCOMING CALL USING FINESSE DIALOG APIs ?

Real-time agent state changes integration API or SDK (JTAPI or other).

Re: Agent/Supervisor Desktop Application Authentication and Authorizat

Re: Agent/Supervisor Desktop Application Authentication and Authorizat

Re: Agent/Supervisor Desktop Application Authentication and Authorizat

Re: Agent/Supervisor Desktop Application Authentication and Authorizat

Re: Agent/Supervisor Desktop Application Authentication and Authorizat