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Hello,
Please help me understand what logs can I collect ( or trace settings should I do ) to see what generated a very high CPU usage on Call Manager . I can see the moment it went up , but I am not that interested in the CPU monitoring, but rather,...
Hello,We are implementing UCCE 10.0 and we have noticed the following error : in Cisco Supervisor Desktop , Agents tab -> Logs we should see Agents logs ( Agents ACD State Log Display , Agents Call Log Display ) . For both theese logs we receive <N/A...
Hello,I am trying to customize a report from CUIC standard 10.6 to bring a new Field in it . Since I do not have this option in this CUIC version, I tried to export the report , and then import it in a lab CUIC Premium older version (8.5.4) but I rec...
Hello,I would like to know if MediaSense offers the possibility to sort the sessions by UCCX Application Unified CM Telephony Trigger from where the call came , and if so , how ?I have seen in the documentation that in the session details there wou...
Hello,I have only seen MediaSense in the lab environement from cisco dcloud and I saw that , in Search and Play page , I get the field with sessionID . My question is where does that ID come from ? how is it formed ? does it mean anything or it's jus...
Hello, I have this question too. The Supported upgrade path from CUCM 12.0 documentation states:From To Supported Methods Version Switching (From Source To Destination and vice versa)8.x12.xPCD MigrationNot supported8.6(x)12.xPCD MigrationPCD Upgrade...
Hello,
Thank you for your help, I didn't find anything in the logs to help me understand what happened, some of the logs got lost because the files were too big, and the logs I've still found reported nothing happened that day. I did see something an...
Hello Anil,My client uses CUCM recording profile , not an action from UCCX . The calls come through UCCX Scripts to agents , which use Finesse , but the integration will be between MediaSense and CUCM . My question was if MediaSense can show me in se...
I have a question that maybe is related to this problem. Is there a way of filtering records comming from UCCX CSQ , by the trigger they came from ? I know that by CSQ they can , but I am interested to to this by the trigger from UCCX and then maybe ...
