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UCCE Cisco Supervisor Desktop Agent logs N/A

Hello,

We are implementing UCCE 10.0 and we have noticed the following error : in Cisco Supervisor Desktop , Agents tab -> Logs we should see Agents logs ( Agents ACD State Log Display , Agents Call Log Display ) . For both theese logs we receive <N/A> . I have attached a prin screen from CSD as well as a print screen with the PG configuration . Can you help me with any ideeas?

Thank you.

2 Replies 2

Tom Shaw
Level 1
Level 1

Did you find a solution to this issue?  We are experiencing this too.  Thanks!

Tom,

Can you try restarting the Cisco Desktop Enterprise Service, Cisco Recording & Statistics Service, Cisco Desktop Call/Chat Service and Cisco Desktop Sync Service on the CAD server.

Regards

Deepak

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