Tonight, we have a VVB reinstallation task for a customer where we deployed PCCE version 12.6.1 two years ago. If it were UCCE, I wouldn’t be worried, but since it’s PCCE, I’m concerned about the deployment work. The certificates must have expired by...

Hello Cisco heroes. I have a question. We are operating PCCE 12.6.2 with 4000 agents. When a counselor ends a call using the counseling application, an event indicating that the counselor ended the call is triggered. However, if the counselor ends th...

Hello Cisco heroes, I have a question. There is a customer using UCCE version 11.6. The Windows server inside is running on 2012 version. However, due to EOS, the customer is considering a version upgrade and is asking if they can upgrade the Windows...