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Tonight, we have a VVB reinstallation task for a customer where we deployed PCCE version 12.6.1 two years ago.
If it were UCCE, I wouldn’t be worried, but since it’s PCCE, I’m concerned about the deployment work.
The certificates must have expired by...
Hello Cisco heroes.
I have a question.
We are operating PCCE 12.6.2 with 4000 agents.
When a counselor ends a call using the counseling application, an event indicating that the counselor ended the call is triggered.
However, if the counselor ends th...
Hello Cisco heroes, I have a question.
There is a customer using UCCE version 11.6. The Windows server inside is running on 2012 version.
However, due to EOS, the customer is considering a version upgrade and is asking if they can upgrade the Windows...
Hello Cisco heroes,
I need your help.
I am using it connected to an ATA device,
but I am inquiring because faxes cannot be sent to a specific number, 02-123-1234.
ARS sound is coming from that number.
When a call is made to that number from the phone...
Hello, dear users and Cisco heroes! I have a question for you.
I'm trying to configure PCCE 12.5.1 with 4000 agents, but I only see "LAB mode" and "2000 agent" options in the Deployment Type selection.
Could I have missed something during the insta...
I formed a development for UCCE version 11.6 and upgraded the ICM and Active Directory server versions from 2012 to 2016.
We will share the test results with you.
All call records, such as TCD and RCD, have been preserved, but there is a problem.
The...
That's correct.
However, the upgrade to version 12.6 or higher is planned for next year.
The customer wants to upgrade the Windows version of the ICMs to 2016 before next year's enhancement.
We plan to test it, but we're curious if there are any exis...
First of all, I am sorry that my English is not good.
I kept looking for OID, But I couldn't find it.
So I thought of another way.
Send the syslog generated when an error occurs in CUCM to SNMP-Trap.
I Used MIB-Browser, and CISCO-SYSLOG-MIB loaded,
...
