IP Phones stay in ready state all time without finesse login

[R A]

Dears 
we have UCCX 11.6 , We need to know the ability of adding Cisco Hard Phone as UCCX agent and have queue for incoming calls without Finesse login .

So  IP Phones stay in ready state all time without finesse login .

Can we achieve that and  how ?

Thanks

[Piyush Verma · Accepted solution]

Have you looked at "Finesse IP Phone Agent" feature - where an agent can login on the phone (instead of PC), control their states and answer the ACD calls.

[Cesar Trombeta]

Hello

Check on the link below if your phones support this feature:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/uccxcompat11_6_1.html