About shafeinabil

shafeinabil · 06-06-2019

This bug has negative effect on your WFM and your agents performance, also it directly effects your SLA with your customers

shafeinabil · 10-27-2025

great document well explained

shafeinabil · 09-24-2024

Carrier using TLS and you are not thats what code 65 mean, enable TLS on your dial peer on gateway

shafeinabil · 02-16-2021

Mr Walker, did you ever make the call deflection to LivePerson work? you can contact me at [email protected] thank you Nabil

shafeinabil · 05-27-2020

we had wrong DHCP option 150 wrong IPs for old call manager, we fixed the right IPs and TFTP was going to correct server and got correct matching phone info, phone came fully registered

shafeinabil · 07-16-2018

i know this is old but if you read this, can you share your report please?

Member Since	‎10-14-2008 09:00 AM
Date Last Visited	‎10-27-2025 09:28 AM
Posts	9
Total Helpful Votes Received	10

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CSCvp57411 - Duplicate 540 events impacting work time in Agent Login summary report

Re: ECE 12.6 - Alert descriptions and troubleshooting steps

Re: Cisco CUBE Reason: Q.850;cause=65

Re: Finesse and Live Person chat intergration.

Re: In my case, it was because

Re: Agent Call detail report