Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
Hello all,
We have a Contact Center Express deployment 11.6(2) and the agents use Finesse on Chrome.
Our reporting team noticed in the "Agent State Detail Report" that many agents are frequently getting Logged out with the cause "Connection Failure"....
Hello,
We have a UCCX deployment that has ran for approximately 10 years and gone through several upgrades, now it turns on System version: 9.0.2.11001-24
We noticed there are some slowness on our CUIC so we decided to run a Purge on the Historical D...
Hello everybody,
I'm working on UCS C-series for years through IP Telephony implementation (BE6M and UC on UCS etc.)
I'm facing a kind of issue with the UCS C220M4.
Our client has a BE6M deployment (the server is C220M4), when we power on the server,...
Hello folks,
I have a question regarding the possibility and eventually how to hide "TCS" as a participant in a personal CMR.
We have a deployment comprising of CUCM 11, TCS 6.2, TMS 15.1 with TMSPE 1.6, Conductor 4.1 and vTS 4.2. The users have mult...
Hello folks,
I have a question regarding the number of vTS that we are allowed to deploy in a Personal Multiparty environment.
In fact when ordering with the old Basic PMP model, we are given 3 x LIC-VTS-PMP-K9 and 3 x LIC-AES-VTS-PMP-K9 among with t...
I'd like to bump this discussion as I'm facing a nasty issue that deals with behavior of "Run On All Active Unified CM Nodes" not being honored as documented, when we have devices sharing DNs.
Ultimately we have recording failures in a complex CUCM 1...
There's a way to generate a CSR (yet unsupported) from CUCM with IP addresses as SANs. The limitation is that the SAN will be marked as a DNS SAN (and not IPAddress SAN)
For this, I needed to use the Devtools of the browser (Chrome for example) to ov...
I had to retrieve the dial-peer operational status monitored with SIP Options and I could retrieve it through 1.3.6.1.2.1.2.2.1.8 ifOperStatus
When the dial-peer is up, the result is 1.
When the dial-peer is Busied Out, the result is 3
Hi Bill,I'm suffering from the same issue. In production, I'm having a current call count of 3000 (???) when the Logged In agents is barely 10 at 2am (low traffic hours).We are in the same minor version 11.6(1)ES4.Did you find a solution for this wei...
Hi Bill,
No, I didn't open a TAC case for this defect.
We just told the agents to leave Finesse window active before taking a Pause Café.
Regards,
Jaafar