Hello,We had a very strange occurence today, none of our Contact centre lines were getting incoming calls. We checked the UCCX v8.5, the trigger points were gone!!! We checked the CUCM v8.5, there were no CTI route points, they all got "deleted". We ...

Hi Guys,We are trying to connect to a mySQL database from our UCCX server. The connection stays up for a few hours and then drops overnight. Has anyone come across this issue before? Initially we thought it was the firewall but now the DB and UCCX ar...

Hi All,Has anyone done any integration of CCM 4.1.3sr2 with CADS a call Accounting software. (Call Accounting and Directory System)available from www.phoneware.com.auOur customer claims to have been told by phoneware that it can be integrated with CC...

Hi All,Has anyone done any integration of CCM 4.1.3sr2 with CADS a call Accounting software. (Call Accounting and Directory System)available from www.phoneware.com.auOur customer claims to have been told by phoneware that it can be integrated with CC...