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Hello,We had a very strange occurence today, none of our Contact centre lines were getting incoming calls. We checked the UCCX v8.5, the trigger points were gone!!! We checked the CUCM v8.5, there were no CTI route points, they all got "deleted". We ...
Hello, I am trying to generate phone reports to check how many phones have their call forward destination set to their mobiles. For this I am using BAT (Bulk Admin-- Phones-- Generate Phone Reports). Steps:1. I have set my phone to Forward Destinatio...
Hi Guys,We are trying to connect to a mySQL database from our UCCX server. The connection stays up for a few hours and then drops overnight. Has anyone come across this issue before? Initially we thought it was the firewall but now the DB and UCCX ar...
Hi All,Has anyone done any integration of CCM 4.1.3sr2 with CADS a call Accounting software. (Call Accounting and Directory System)available from www.phoneware.com.auOur customer claims to have been told by phoneware that it can be integrated with CC...
Hi All,Has anyone done any integration of CCM 4.1.3sr2 with CADS a call Accounting software. (Call Accounting and Directory System)available from www.phoneware.com.auOur customer claims to have been told by phoneware that it can be integrated with CC...
Awesome done That worked.. AFter I submit the job, the next page still says 0 records found. But when I look at the log it is processing the query.. SO its all good now.. Thanks KarthikCheers,KV
Yes Karthik, Generate Report is set for Read and Update. Download Report is also set for Read and Update.Download Report read update Generate Report read ...
Hi Karthik,Yes StandardCU Reporting Role is asscosiated to the user which I use to login. I actually selected all and added the user groups. ANy ideas?CheersKartik (KV)
The restart did not help. CSCeb62046 Bulk Edit: Time Zone ID is reset for all objectsI am not sure if this is the problem. I checked the UnityDB that looked fine, it DID NOT show 0 for TimeZoneID, instead it is -39319333. Any ideas?Thanks,Regards
