Hope someone can assist me, we have a few Cisco Tele Presence MX300 G2 device which are currently on version ce 9.2.4 and the latest version is CE 9.15.16.5, we are trying to update the firmware however the device is not recognizing the cop file of 9...
Need some advice, we are busy updating our clients Telepresence software to the updated version RoomOS 11.1.4.1
We did successfully update over 58 devices to 11.1.4.1 without issues and some had version 9.14.5 on and also 10.19.5.
The issue we are fa...
Need some assistance or input on this issue:Two calls placed 2min apart, from same source external number.Call flow>PSTN>GW>CUCM>TP>FW to Unity> IVR system1st call. There is a delay before the call rings. Then call connects to IVR system, Mid way thr...
Thank you both for responding to my question.
This was helpful, and yes I was able to get the version updated with the .pkg file for now, will upload the cop to CUCM for further updates.
Note no step upgrade was needed in this case to update from 9.2...
Issue was related to NTP server issue.
Clock was not synced and reason why the disconnects were coming from Unity.
Once we updated a valid NTP server IP and synced the clocks, issue got resolved and no more disconnects from the IVR system (Unity)
Hop...
Managed to sort out the rest of the devices:
Resolved by skipping 11.1.4.1 and upgraded to 11.5.2.4
I did notice like some sort of bug, image completes upload then shows "Installation failed" then if I click continue it just starts extracting cop fil...
