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I deleted a user in Agent Explorer, because I mistakenly placed their first name as their first and last, which created a bad Enterprise Name. Somehow when I deleted them, it still retained their Team Supervisor association. Now, when I go to the Del...
We are trying to set up a PLAR for analog emergency devices that automatically send offhook calls to 911. The hotline feature appears to have a restriction, not allowing 911 to be used as a hotline. Is there a workaround for this? [Error 4414] Invali...
I'm trying to generate a device inventory report from Control Hub that includes all user and workspace devices by Location. The Device Inventory template under Reports > Templates does provide the list of phones by Location, however it only provides ...
Is this possible or planned to be? Migrating from CUCM and seems like we're going to be pretty handicapped. Relying on TAC is limiting my skill set and ability to troubleshoot on the fly.
Is this possible or planned to be? Migrating from CUCM and seems like we're going to be pretty handicapped. Relying on TAC is limiting my skill set and ability to troubleshoot on the fly.
No, we had to open a ticket with TAC. In order to remove the entry we will need to do the following. Requires stopping all services, which is a huge bummer for an active call center environment like ours. Take a database backup or snapshot on all AW ...
I was able to create a translation pattern in CH, 5559111, and point it to 911. Then set the hotline to the translation pattern. Then in RedSky, build the location with the Phone Number of the phone.
Worked with Cisco to find the answer to this: Navigate to the Devices page in Control Hub.Select one or more devices from the list.Use the Export option to export the selected devices to a CSV file.When exporting, you can choose the fields to include...
