Hi, I'm hoping someone might be able to help narrow down a problem I'm having with our 8831's not registering. We've had them for over 2 years now and no issues in the past so it's not new system teething issues.    Power: Phones are all POE based which I’m only mentioning due to this bug here and AC power not being an issue. DHCP: Not an issue, phone seems to be getting correct info from voice VLAN TFTP: Not an issue as phones are getting assigned both subscribers as primary and secondary TFTP servers and finding the correct device config file according to the status messages ITL : Being accepted and installed Firmware: Active load ID is sip8831.10-3-1SR3-5 which has been used on this phone so not an issue with older firmware or downgrades Relevant info: During the registration process, the phone stalls at registration. Resetting all settings will yield no results. Resetting the security settings only on the phone will cause the phone to register successfully. Removing power to the phone and starting it back up again results in the initial fault – phones stalling at registration. Changing any config on the phone – basically anything that kicks off a registration will result in it stalling also – solved again by resetting security – device registers in < 30 seconds   Thanks for any help in advance and let me know what further info I can provide   ... View more

Hi Ok so let me prefix this by saying, yes, I know it's by design and it defeats the purpose but that's the request I have (or rather, one of the users has).   Say I have a user Joe Bloggs with ext 1234 and an RD setup going to his cell phone +0123456789   When Joe rings into the office from his cell +0123456789 is shows (correctly) his internal ext 1234 as that's the number configured on the remote destination. Does anyone know a setting that would enable the original calling cell number to show rather than the internal DN ? Cheers in advance. ... View more

Hi folks   I'm hoping this is a quick question. I've to audit the available switch ports around the office to see if we need additional equipment (there's probably plenty patched not in use) and document VLAN associations etc...   Show VLAN ID is pretty much the info I want but don't have access to switch CLI's - just prime 3.1.   I did find the wired port attribute report but the VLAN ID is showing as null for each port along with each port showing twice, otherwise it would have been perfect.   Cheers in advance Stuart ... View more