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- About 6rmisior
06-19-2019
Stats
Member since
08-31-2004
73
Posts
19
Helpful
1
Solution
10-26-2017
12:05 PM
Hi, Can you share which SOAP API you are using to monitor the queue information? I have an upcoming project that includes this as part of the requirements. Thanks! Robert
... View more
Created by
6rmisior
in Cisco Bug Discussions
in Cisco Bug Discussions
10-30-2013
10:46 AM
10-30-2013
10:46 AM
Looks like when the H.323 gateway is using FastStart you are not getting a name when calling the remote destionation and when conencted. In both states just the number showes up.
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Labels:
02-28-2013
06:42 PM
Were you able to figure out how to pass the accountNumber or the First name from the import file to the IVR script? I'm trying to do the same thing.
... View more
Created by
6rmisior
in IP Telephony and Phones
in IP Telephony and Phones
05-23-2012
12:02 PM
05-23-2012
12:02 PM
I did copy and past for the file trying just to get the relevant parts. The 6500 number is the vocie mail number but in thic case the column name is huntPilotDN. I did more reasearch into this, at our office we also have CUCM 8.6.2.21900-5 in our case when the call is forwarded to voicemal the voice port's External Phone Mask number is placed in the finalCalledPartyNumber CDR record which I also think is not correct. Robert
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Created by
6rmisior
in IP Telephony and Phones
in IP Telephony and Phones
05-23-2012
07:10 AM
05-23-2012
07:10 AM
Hi, I have a CUCM 8.6.2.21900-5 and I'm noticing that the CDR records generated have a issue with the finalCalledPartyNumber The finalCalledPartyNumber is not correct when the call is answered by another number. For example if an extension 7800 is called and the phone answers the call the finalCalledPArtyNumber is 7800 (this is correct) If the extension 7800 is called and the call is not answered and it goes to voicemail the 7800 is still put in the finalCalledPartyNumber. Before in this case the finalCalledPartyNumber would have the voicemail number 6500 in this case as the finalCalledPartyNumber. I'm attaching a CSV file that shows both of the cases / generated file send to SFTP server by the CUCM. I wonder if anyone else is running into this issue? Thanks, Robert
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Labels:
Created by
6rmisior
in IP Telephony and Phones
in IP Telephony and Phones
07-29-2011
11:54 AM
07-29-2011
11:54 AM
The ATA upgrade to 9.2(1) fixed this problem. Robert
... View more
Created by
6rmisior
in IP Telephony and Phones
in IP Telephony and Phones
07-27-2011
12:21 PM
07-27-2011
12:21 PM
Hi, I'm running into a strange issue with ATA187s. Calls from PSTN to phone/fax attached to ATA 187 will not connect. The PSTN caller hears ringing all the time even when the call is answered. The phone connected to the ATA hears noises when the call is answered. The ATA phone can call PSTN without a problem. Calls from other IP phones to the ATA phone work correctly. The gateway and ata are in the same location/device pool. If I select "Media Termination Point" requited on the ATA the PSTN call to ATA will work (but faxing will not work). Here is my setup PSTN----- PRI ---[2901]----MGCP--- CUCM ---- ATA 187 The 2901 is running IOS 15.0(1)M4 CUCM is version 8.5.1.10000 ATA 187 is running APP187.9-0-3-0 I have other SIP phones at this location that don't require MTP. I wonder if anyone else has run into this before? Thanks, Robert
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Labels:
Created by
6rmisior
in IP Telephony and Phones
in IP Telephony and Phones
06-08-2011
08:18 AM
06-08-2011
08:18 AM
You need to create Phone Button Template that will include the additional lines that exist on the side module.
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06-03-2011
07:29 AM
sorry misstyped my email here it is: robertm at confianceinc.com Robert
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06-03-2011
07:25 AM
Hi, I was just involved in a project that had the same requirement. Integrating CUCM 7.x or higher and Equictrack ( Adding account / client matter codes to calls and then exporting them into Equitrac). I created a JTAPI application that works as a web XML phone service. The program allows Cisco IP phone user to select predefined account code, enter a code or create a list of favorites. The user can select the code before the call is made if they do that the code is added to the next call made from that phone. Also the user can enter the code while they are already on the call. The client matter codes are connected to the CDR records and once a day they are exported to an ascii file, the file then is imported into Equitrac. If you are interested in a solution of this type please let me know: robertm at confiancienc.com or post a message on this forum. Thanks! Robert
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Created by
6rmisior
in IP Telephony and Phones
in IP Telephony and Phones
06-01-2011
07:07 AM
06-01-2011
07:07 AM
Thanks for conforming this!
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05-31-2011
01:09 PM
Hi, Anyone knows if it is possible to change the background image on the 8941 phone? Thanks!
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Labels:
Re: UCCX RECORDING STOP WORKING AFTER A...
in Contact Center
05-11-2011
08:28 AM
05-11-2011
08:28 AM
Hi, I just wonder if you were ever able to resolve this issue? Thanks, Robert
... View more
Created by
6rmisior
in Community Ideas
in Community Ideas
02-18-2011
11:22 AM
02-18-2011
11:22 AM
My number is: (336) 971-3984 my email: rmisior@confianceinc.com Thnaks! Robert
... View more
Created by
6rmisior
in Community Ideas
in Community Ideas
02-17-2011
05:10 PM
02-17-2011
05:10 PM
Hi, I have not seen anything. Let me know if I should provide my email address. Thanks for your help! Robert
... View more
04-30-2019
Hi, We have an easy to use cloud-based application Call Record Analyzer
(CRA) that allows visibility...
10-26-2017
Hi,Can you share which SOAP API you are using to monitor the queue
information?I have an upcoming pr...
10-30-2013
Looks like when the H.323 gateway is using FastStart you are not getting
a name when calling the rem...
02-28-2013
Were you able to figure out how to pass the accountNumber or the First
name from the import file to ...
Created by
6rmisior
in IP Telephony and Phones
05-23-2012
05-23-2012
I did copy and past for the file trying just to get the relevant
parts.The 6500 number is the vocie ...
Created by
6rmisior
in IP Telephony and Phones
05-23-2012
05-23-2012
Hi,I have a CUCM 8.6.2.21900-5 and I'm noticing that the CDR records
generated have a issue with the...
Created by
6rmisior
in IP Telephony and Phones
07-29-2011
07-29-2011
The ATA upgrade to 9.2(1) fixed this problem.Robert
Created by
6rmisior
in IP Telephony and Phones
07-27-2011
07-27-2011
Hi,I'm running into a strange issue with ATA187s. Calls from PSTN to
phone/fax attached to ATA 187 w...
Created by
6rmisior
in Unified Communications Infrastructure
07-05-2011
07-05-2011
Hi,I just wanted to provide a solution to this issue. It turns out that
the GP 2010 has integration ...
Created by
6rmisior
in IP Telephony and Phones
06-08-2011
06-08-2011
You need to create Phone Button Template that will include the
additional lines that exist on the si...
06-03-2011
Hi,I was just involved in a project that had the same requirement.
Integrating CUCM 7.x or higher an...
Public Statistics
| Date Registered | 08-31-2004 06:51 AM |
| Date Last Visited | 06-19-2019 12:35 AM |
| Total Messages Posted | 73 |
| Total Helpful Votes Received | 19 |
Helpful Votes Given To
| User | Helpful Count |
|---|---|
| 5 | |
| 5 | |
| 3 | |
| 9 | |
| 5 |
Helpful Votes From
