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Hi,We are finding that the there are inconsistencies in the abandons figures shown for a CSQ report for 'Contact Service Queue Activity Report' and the calls that are shown in the 'Abandoned Call Detail Activity Report'.For example if I view a CSQ in...
I was wondering if anyone knows what the maximum number of persistent user variables that can be configured on an ICM Enterprise platform. I understand that these are logged to the Logger database so there has to be some limitation.I am going to be n...
For our client we have developed 2 Wallboard pages for UCCX 8.0 based Contact Centre, both the pages do a database dip every 2 secs.Main Screen: Details on this screen is captured from RtCSQsSummary TableAgent Status Screen: Details on this screen is...
My customer is using Cisco ICM 7(0) SR3 which is integtrated to an Avaya ACD using EAS and CMS. This has been Live for a year, recently they have been trying to attain Agent not ready reason codes however ICM only receives zero's instead of the reas...
Hello,I was wondering if anyone can tell me what the maximum number of concurrent sessions are for a Distributor AW that is of a GEN-50-004-Class server. I have looked at the Bill of Materials but there is no mention of max. number of concurrent ISE ...
When we had the same issue we found the the Partitions of lines of the phones was not contained in the Calling Search Space that was used for the Monitoring CSS..We created a new Calling Search Space for the Monitoring CSS which contained the Route P...
Here are some example CUIC UCCX reports run for the same set of agents and CSQs for the same day.As you can see the data does not tally.Contact Service Queue Activity ReportAbandoned Call Detail Activity Report
Hi there,UCCX/CAD uses a single e-mail account. However, it can (and typically will) have multiple distributiongroup addresses that direct e-mails to specific users. This e-mail account and the correspondingdistribution lists must be configured manua...
