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Member since ‎10-20-2006

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  • 38 Posts
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Hi,We are finding that the there are inconsistencies in the abandons figures shown for a CSQ report for 'Contact Service Queue Activity Report' and the calls that are shown in the 'Abandoned Call Detail Activity Report'.For example if I view a CSQ in...
I was wondering if anyone knows what the maximum number of persistent user variables that can be configured on an ICM Enterprise platform. I understand that these are logged to the Logger database so there has to be some limitation.I am going to be n...
For our client we have developed 2 Wallboard pages for UCCX 8.0 based Contact Centre, both the pages do a database dip every 2 secs.Main Screen: Details on this screen is captured from RtCSQsSummary TableAgent Status Screen: Details on this screen is...
My customer is using Cisco ICM 7(0) SR3 which is integtrated  to an Avaya ACD using EAS and CMS. This has been Live for a year, recently they have been trying to attain Agent not ready reason codes however ICM only receives zero's instead of the reas...
Hello,I was wondering if anyone can tell me what the maximum number of concurrent sessions are for a Distributor AW that is of a GEN-50-004-Class server. I have looked at the Bill of Materials but there is no mention of max. number of concurrent ISE ...
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Member Since ‎10-20-2006 02:40 AM
Date Last Visited ‎06-07-2023 12:03 AM
Posts 38
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