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Hello Experts, I would like to use 'Join' feature on a Cisco 7962 phone. I added softkey already on a phone but I have been trying to use it, it doesn't work? Here is a scenario-----phone has 2 LINESIf I have 3 calls going on LINE 1 and than I get a...
Hello,I am working on a scripts and need some guidance from experts----I will have 2 scripts. First one, reads out current on call numbers ( 2 groups ) and ask callers if they want to change it (MENU-press1 to change the num for group 1 and press 2 ...
Hello, just wondering if anyone can suggest ideas ----I have a system that can covert an e-mail or any kind of alert to a automated voice file. For example-I can send a alert saying 'all Systems are down', when you receive this alert on your phone, i...
Hello, I am trying to collect some logs for an ongoing problem with our call center. Our agents are saying calls getting disconnected within few seconds after they hear a beep in their headset and this is not happening all the time!!! After reading f...
hello, I am running into same situation like yours few years ago. I also need to transfer call to 2 or 3 different numbers. Can you share how you did this? Thanks
