Wondering if anyone has configured this for UCCX.   The issue is the agent isn't on the Finesse screen, and answers a queue call on headset, and they just want have the queue name "announced" (similiar to whisper)   Example "Call from Boston queue"  ...

Today, and a couple times in the past, this customers DC/GC(s) have either crashed or rebooted for emergency patching. The Event Viewer shows the DC/GC switchover as expects, then messages begin to randomly queue up in MTA folder, steadily getting w...

This error comes up immediately upon selecting the service from a phone.I have 4.02 SR1a, it is AD integrated, and all other AD functionality seems to work fine (users can manage phones, Corporate Directory is correct)CCMPwdChanger has been run, and ...