UCCX - Annouce Queue name to Agent before call is presented

[nates]

Wondering if anyone has configured this for UCCX.

The issue is the agent isn't on the Finesse screen, and answers a queue call on headset, and they just want have the queue name "announced" (similiar to whisper)

Example

"Call from Boston queue"

Then the agent know the correct thing to say (without looking at finesse screen)

Just wondering if anyone has ever even seen this work?

[Chris Deren]

Here are other threads that asked for the same over the years:

https://supportforums.cisco.com/t5/contact-center/ccx-10-5-quot-whisper-quot-on-pickup-in-csq/td-p/2759093

https://supportforums.cisco.com/t5/contact-center/uccx-agent-whisper-in-the-script/td-p/2373559

https://supportforums.cisco.com/t5/contact-center/uccx-script-call-whisper/td-p/3015256

https://supportforums.cisco.com/t5/contact-center/how-to-setup-a-whisper-prompt-in-uccx-script/td-p/2581669