James Andrews
Level 1
Level 1
Member since ‎10-09-2005
‎04-05-2023

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When using charts, I'd like to display metrics such as ASA, AHT, etc as HH:MM:SS rather than as seconds.  In the report definition, I am able to define the format as "Minutes and Seconds" but it seems like this only applies to Grid View.  In the char...
Hi everyone.I've been given a requirement to have a blended outbound campaign overflow to a queue in predictive or progressive mode.  This would happen if an agent is dialing 4 lines at once, and two callers pick up.  Rather than dropping the second ...
Hi all -Newbie question. When I am setting up wireless, will I be able to use 2 different SSIDs on the same vlan?Example:dot11 ssid Example1vlan 2authentication open eap eap_methodsauthentication network-eap eap_methodsdot11 ssid Example2vlan 2authe...
Hello,I am compiling a list of books that are must-read for success in CCVP and IP Telephony in general. The main objective of these books is to build knowledge on the topics they address, however a secondary objective is to successfully aid in pass...
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Member Since ‎10-09-2005 12:32 PM
Date Last Visited ‎04-05-2023 11:20 AM
Posts 10
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