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When using charts, I'd like to display metrics such as ASA, AHT, etc as HH:MM:SS rather than as seconds. In the report definition, I am able to define the format as "Minutes and Seconds" but it seems like this only applies to Grid View. In the char...
Hi everyone.I've been given a requirement to have a blended outbound campaign overflow to a queue in predictive or progressive mode. This would happen if an agent is dialing 4 lines at once, and two callers pick up. Rather than dropping the second ...
Hi all -Newbie question. When I am setting up wireless, will I be able to use 2 different SSIDs on the same vlan?Example:dot11 ssid Example1vlan 2authentication open eap eap_methodsauthentication network-eap eap_methodsdot11 ssid Example2vlan 2authe...
Hello,I am compiling a list of books that are must-read for success in CCVP and IP Telephony in general. The main objective of these books is to build knowledge on the topics they address, however a secondary objective is to successfully aid in pass...
Hi Jameson, good to see you here! I did just that, and while the ASA in the time interval looks correct, the axis is completely strange and actually looks like it has flipped the bar graph upside down! heh. I set the horizontal axis to hours (which...
