Find A Community
Buy or Renew
Find A Community
Close
Cisco Community
English
Chinese
English
French
Japanese
Korean
Portuguese
Russian
Spanish
Register
Login
The War in Ukraine - Supporting customers, partners and communities. LEARN MORE
Register
Login
Register
·
Login
·
Help
All Community
Knowledge base
tmessenger
Users
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Search instead for
Did you mean:
Results:
cancel
Technology & Support
For Partners
Cisco Insider User Group
Webex
Events
Members & Recognition
Cisco Community
:
About tmessenger
05-05-2022
tmessenger
Beginner
Recent Badges
Awards
Recent Badges
See all
Stats
Member since
01-26-2009
63
Posts
9
Helpful
0
Solutions
Latest Contributions by tmessenger
Latest Contributions by tmessenger
Discussions tmessenger has Participated In
TKBs tmessenger has Participated In
Blogs tmessenger has Participated In
Events tmessenger has Participated In
Videos tmessenger has Participated In
«
Previous
1
2
3
4
Next
»
Re: CUIC Assigned from Queue, and SL Question
Created by
tmessenger
in
Contact Center
04-29-2022
04-29-2022
The original report was run with a Stock Call Type report, I get the same results running a custom m...
Re: CUIC Assigned from Queue, and SL Question
Created by
tmessenger
in
Contact Center
04-28-2022
04-28-2022
Hi Bill, I've checked a few other Call Types, I found another that has a lower qty of calls, zero sh...
CUIC Assigned from Queue, and SL Question
Created by
tmessenger
in
Contact Center
04-28-2022
04-28-2022
I'm not new to CUIC (12.5 UCCE) but this has me stumped. I have Call Type report that shows zero cal...
Re: Issue with CUIC based 3rd party gadget in Finesse
Created by
tmessenger
in
Contact Center
04-20-2022
04-20-2022
I see the same errors, and have tried the same CLI additions. I have a TAC case open but they haven'...
Re: Multi-tiered Skill Group Reporting in CUIC for UCCE
Created by
tmessenger
in
Contact Center
02-16-2022
02-16-2022
Thank you Piyush, I'll try the query and see if it returns the needed info. Your response made me th...
Multi-tiered Skill Group Reporting in CUIC for UCCE
Created by
tmessenger
in
Contact Center
02-16-2022
02-16-2022
Hello! I have a call flow that involves a local SG, then calls are queued to the regional SG and the...
Re: Issue with CUIC based 3rd party gadget in Finesse
Created by
tmessenger
in
Contact Center
01-26-2022
01-26-2022
Hi kdamisch, Unfortunately, I have not found a resolution for this. It's been pushed to the backburn...
Re: Issue with CUIC based 3rd party gadget in Finesse
Created by
tmessenger
in
Contact Center
12-14-2021
12-14-2021
Hi Bill,That is correct, this is the first gadget I've had to make and upload since we upgraded to 1...
Issue with CUIC based 3rd party gadget in Finesse
Created by
tmessenger
in
Contact Center
12-14-2021
12-14-2021
We upgraded to 12.5 UCCE earlier this year. On previous versions, I have not had any issue creating ...
Re: Finesse Desktop: Unable to dial a specific number.
Created by
tmessenger
in
Contact Center
09-24-2020
09-24-2020
I know I'm resurrecting this thread, exactly 5 years later but I dealt with a similar issue today an...
Re: Setting CUIC User password
Created by
tmessenger
in
Contact Center
09-03-2020
09-03-2020
Very true!
Re: Agent State issues with conferencing active calls
Created by
tmessenger
in
Contact Center
02-21-2019
02-21-2019
Correct, with the agent state showing as "On Hold" it would create inaccuracies in their reporting.
Agent State issues with conferencing active calls
Created by
tmessenger
in
Contact Center
02-20-2019
02-20-2019
We have a UCCE call center that has a challenging workflow. The agents take inbound calls to their A...
Re: CUIC 11.5 - Adding a Summary Row
Created by
tmessenger
in
Contact Center
10-08-2018
10-08-2018
Editing the XML file is not really that difficult and as long as you're working off of a saved copy,...
Re: CUIC 11.5 - Adding a Summary Row
Created by
tmessenger
in
Contact Center
07-10-2018
07-10-2018
paul_k, Were you ever able to get a daily summary grouping to work? I need to recreate agent based S...
«
Previous
1
2
3
4
Next
»
Public Statistics
Date Registered
01-26-2009
12:30 PM
Date Last Visited
05-05-2022
12:23 PM
Total Messages Posted
63
Total Helpful Votes Received
9
Helpful Votes Given To
User
Helpful Count
Piyush Verma
5
Chris Deren
5
Mark Frijns
4
Brandy Manngard
5
Anthony Holloway
5
See all >
Helpful Votes From
User
Helpful Count
Mark.Jones(Virt
ualTrainer)
5
david.macias
4
See all >