Level 1
Level 1
Member since ‎01-26-2009

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  • 82 Posts
  • 0 Solutions
  • 24 Helpful votes Given
  • 15 Helpful votes Received
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We are in the process of migrating our contact centers from UCCE to WxCC.  Is it possible to remove tabs from the Agent Performance Statistics in the Agent Desktop? We're also had supervisors ask if we can put any of this data on the main agent home ...
Is it possible to convert a string value to an int in the WxCC Flow Editor?  We have a large qty of patient rooms that call into our Dietary contact ctr.  The staff would like WxCC to display the patient room number.  Most of the room numbers coordin...
We are in the process of migrating our on-prem UCCE call centers to WxCC.  One location has an issue with agents getting the message "failed to register dial number, the dial number is duplicate"; but no one is logged in with it.  At first I thought ...
UCCE 12.5Seeing an unknown reason code, 64905 in Agent Not Ready Detail reports (CUIC), and within the HDS, Agent_Event_Detail table.  I found no mention of this RC in the DB Schema, nor from searching the web.  I'm curious if it's related to Finesse...
I have an agent that is shown as having 2 RoNA calls in CUIC on 8/14/23, as well as RoNA Not Ready time, but when I look in the HDS, I do not see the two RoNA events on that date.  When searching further back, I see no issues until 3/28/23.  The RoNA...
Community Statistics
Member Since ‎01-26-2009 12:30 PM
Date Last Visited ‎07-11-2024 11:43 PM
Posts 82
Total Helpful Votes Received 15