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tmessenger
‎12-04-2019
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1 Helpful Vote
20 Replies
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Member since ‎01-26-2009
52
Posts
4
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0
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Re: Agent State issues with conferencing active calls

Created by in Contact Center
02-21-2019
02-21-2019
Correct, with the agent state showing as "On Hold" it would create inaccuracies in their reporting.

Agent State issues with conferencing active calls

Created by in Contact Center
02-20-2019
02-20-2019
We have a UCCE call center that has a challenging workflow. The agents take inbound calls to their A...

Re: CUIC 11.5 - Adding a Summary Row

Created by in Contact Center
10-08-2018
10-08-2018
Editing the XML file is not really that difficult and as long as you're working off of a saved copy,...

Re: CUIC 11.5 - Adding a Summary Row

Created by in Contact Center
07-10-2018
07-10-2018
paul_k, Were you ever able to get a daily summary grouping to work? I need to recreate agent based S...

Re: Blank LD reports in Chrome

Created by in Contact Center
06-01-2018
06-01-2018
My version of Chrome updated from v66 to v67 and now I am unable to view LD reports in Finesse or ru...

Re: Blank LD reports in Chrome

Created by in Contact Center
05-30-2018
05-30-2018
Hi Rath, Our environment is UCCE, 11.5, but I'll pass that along to our other campus that uses UCCX ...

Re: Blank LD reports in Chrome

Created by in Contact Center
05-30-2018
05-30-2018
***UPDATE***Reinstalling Chrome seems to resolve some cases but others are experiencing issues with ...

Modify Finesse Toast notification?

Created by in Contact Center
05-21-2018
05-21-2018
Hi everyone, Do you know if it is possible to modify the toast notification to contain info besides ...

Blank LD reports in Chrome

Created by in Contact Center
04-19-2018
04-19-2018
In our environment, we have agents using Chrome and IE. Generally, when we have errors with Live Dat...

Re: Smart CCB Callback

Created by in Contact Center
02-15-2018
02-15-2018
Thank you Chintan, I will research it.

Smart CCB Callback

Created by in Contact Center
02-15-2018
02-15-2018
Currently, we are using the old style of UCCE CCB that will wait to initiate the callback until the ...

Re: It can function, but you will

Created by in Contact Center
02-14-2018
02-14-2018
I see the bug is only shown up to version 11.0. Is this bug still an issue in 11.5? We are at 11.5.1...

Hi alexporter92, 

Created by in Contact Center
06-20-2017
06-20-2017
Hi alexporter92, I'm not sure about problem number 1. But there is a doc on silence detection issue ...

CUIC fields missing/inaccurate data

Created by in Contact Center
06-06-2017
06-06-2017
Recently we moved all of our IP/IVR scripts to CVP and I have noticed in CUIC, the stock Call Type S...

Danish,

Created by in Contact Center
03-17-2017
03-17-2017
Danish, Our vendor found calls that were marked as "abandoned in network", since they are technicall...
Public Statistics
Date Registered ‎01-26-2009 12:30 PM
Date Last Visited ‎12-04-2019 12:49 AM
Total Messages Posted 52
Total Helpful Votes Received 4
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