I have at least two agents from a WxCC contact center that are not getting the same amount of wrap-up as their teammates. They are configured for 30s, but only get about 4s before being put back into Available. I also see a few with wrap-up durations...

I have a contact center with agents skilled to multiple SBR queues.  Is it possible to give one queue priority over all others, if the queues are on different flows? Q1-5 Regular Priority Q6 - Highest Priority Thanks! 

We have a dept that wants the APS customized, since that can't be done, I plan on building a custom Dashboard to display the team data they want the agents to be able to access.  However, I would need to remove the APS. As the title states, is it pos...

We are in the process of migrating our contact centers from UCCE to WxCC.  Is it possible to remove tabs from the Agent Performance Statistics in the Agent Desktop? We're also had supervisors ask if we can put any of this data on the main agent home ...

Is it possible to convert a string value to an int in the WxCC Flow Editor?  We have a large qty of patient rooms that call into our Dietary contact ctr.  The staff would like WxCC to display the patient room number.  Most of the room numbers coordin...