tmessenger

The original report was run with a Stock Call Type report, I get the same results running a custom m...

Hi Bill, I've checked a few other Call Types, I found another that has a lower qty of calls, zero sh...

I'm not new to CUIC (12.5 UCCE) but this has me stumped. I have Call Type report that shows zero cal...

I see the same errors, and have tried the same CLI additions. I have a TAC case open but they haven'...

Thank you Piyush, I'll try the query and see if it returns the needed info. Your response made me th...

Hello! I have a call flow that involves a local SG, then calls are queued to the regional SG and the...

Hi kdamisch, Unfortunately, I have not found a resolution for this. It's been pushed to the backburn...

Hi Bill,That is correct, this is the first gadget I've had to make and upload since we upgraded to 1...

We upgraded to 12.5 UCCE earlier this year. On previous versions, I have not had any issue creating ...

I know I'm resurrecting this thread, exactly 5 years later but I dealt with a similar issue today an...

Correct, with the agent state showing as "On Hold" it would create inaccuracies in their reporting.

We have a UCCE call center that has a challenging workflow. The agents take inbound calls to their A...

Editing the XML file is not really that difficult and as long as you're working off of a saved copy,...

paul_k, Were you ever able to get a daily summary grouping to work? I need to recreate agent based S...