RL5901
Level 1
Level 1
Member since ‎11-12-2019
‎05-05-2025

User Statistics

  • 62 Posts
  • 6 Solutions
  • 47 Helpful votes Given
  • 59 Helpful votes Received
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60 Discussion Posts
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50 Discussion Posts
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User Activity

I have a couple of Agents who would like the ringing notification for the inbound call to ring to their laptop speakers rather than in their headphones. Is there a way to configure this? 
The Webex Contact Center (WxCC) Admin was able to view the Agent state in real-time and log out an Agent/Supervisor if needed in the Agent Real-Time Dashboard (WxCC Management Portal) until April 1. On that date, the Real-Time Dashboard was removed b...
Looking for the Administrator Guide for CUCM 11.0 and haven't been able to find it on the cisco.com website. Is Cisco removing EOL/EOS versions? Does anyone have the link to this document? 
The maximum number of registered devices per CUCM node is 10000, but this depends on the Deployment Type selected during the installation of the node as a virtual machine. The default setting in Service Parameters is 5000 but can be adjusted. We have...
Our organization is relatively new to WxCC but our Call Centers have enough data to run Reports/Visualizations. We are finding that the Reports are showing the wrong times. They appear to be about 2 hours off from our Time Zone (Tenant and local Time...
Community Statistics
Member Since ‎11-12-2019 02:27 PM
Date Last Visited ‎05-05-2025 02:06 AM
Posts 62
Total Helpful Votes Received 59