Last summer, we implemented Webex Contact Center and created two email assets for two teams. We also created email signature templates for both teams. Sometime this year, Cisco updated Engage, and the template suddenly had a grid appearance. The BU h...

Our CUCM cluster's Cisco CallManager Service is set to False for the Service Parameter Configuration of "Display Original Calling Number on Transfer from Cisco Unity." Our CUC Call Handlers are working as configured. All calls through a Call Handler ...

An existing Hunt List/Line Group began ringing twice on the desk phones and then disconnecting for inbound calls, making it difficult for the users to answer the call. As the calling party, the call rings twice and then disconnects. During testing, i...

I have read the documentation for Business Hours to create an Override. The documentation states, "Use an override to define exceptions to shifts or working hours, based on your business requirements. Associate an override to a working hours schedule...