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RL5901
Level 5
Level 5
Member since ‎11-12-2019
‎06-11-2026
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  • 102 Posts
  • 9 Solutions
  • 51 Helpful votes Given
  • 68 Helpful votes Received
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User Activity

WxCC: Limit Callers In Queue

04-17-2026
Our organization has peak seasons when calls overwhelm our agents, and the calls will disconnect when the caller waits in a queue past the 60-minute wait time limit. This is a bad experience for callers. I've had a request to configure a limit on the...

Transfer Request Dialog Box Missing Some Agents

03-11-2026
Our organization is integrating Salesforce with Webex Contact Center (WxCC). When we test the transfer, the 2 Agents skilled for the test can't see each other in the Transfer Request dialog box. We can see other Agents, but not the 2 we are testing w...

Webex Analyzer Resources

02-10-2026
Our organization has multiple contact centers on Webex Contact Center. The weakest part of this product is the reporting side (i.e., Analyzer). Stock reports in Analyzer do not capture what the business needs to see, and requesting guidance on how to...

Webex Contact Center (Engage): Images in Email Signature Template

12-10-2025
Last summer, we implemented Webex Contact Center and created two email assets for two teams. We also created email signature templates for both teams. Sometime this year, Cisco updated Engage, and the template suddenly had a grid appearance. The BU h...

CUC Call Handler: Original Calling Party Number Display

10-20-2025
Our CUCM cluster's Cisco CallManager Service is set to False for the Service Parameter Configuration of "Display Original Calling Number on Transfer from Cisco Unity." Our CUC Call Handlers are working as configured. All calls through a Call Handler ...
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Community Statistics
Member Since ‎11-12-2019 02:27 PM
Date Last Visited ‎06-11-2026 02:19 PM
Posts 102
Total Helpful Votes Received 68