Solved: Re: Cisco outbound Dialer predictive campaign agent whisper support - Cisco Community

808

Views

0

Helpful

1

Replies

Can we enable agent whisper audio message to agents for predictive outbound campaigns routing calls to agents directly no IVR involved.

1 Accepted Solution

Accepted Solutions

So you're talking about an agent based campaign? The answer is no... Whisper needs the VRU PG to work - it's actually part of the call flow.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_11_6_1/Configuration/Guide/ucce_b_ucce-features-guide/ucce_b_ucce-features-guide_chapter_01010.html#topic_E0C8BE7D1179C8BEE2F4AF0494CDEE20

View solution in original post

1 Reply 1

So you're talking about an agent based campaign? The answer is no... Whisper needs the VRU PG to work - it's actually part of the call flow.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_11_6_1/Configuration/Guide/ucce_b_ucce-features-guide/ucce_b_ucce-features-guide_chapter_01010.html#topic_E0C8BE7D1179C8BEE2F4AF0494CDEE20

Learn, share, save

Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.

New here? Get started with these tips. How to use Community New member guide

Log in to Community