About Majdi Harb

Majdi Harb · ‎06-25-2010

thanks guys ... but what about Historical Reporting .. can this be viewed on the HR reports .. i can see only number of calls dequeued from CSQ1 to CSQ2 but not CSQ1 name where the call dequeued from. thx

Majdi Harb · ‎06-24-2010

hi, i have a scenario where there are 2 CSQs, if a call is queued for CSQ1 and was not answered by CSQ1's agent, it will be dequeued from CSQ1 then routed to and queued for CSQ2 ... my question .. is it possible to add any get contact/reporting info step in my script so that when the call is handeled by CSQ2's agent as per the scenario just described so that this call to be represented on CAD desktop with the names of CSQs the call was routed to before getting answered by the CSQ2's agent .... in other words, CSQ2's agent when answering the call will see on his CAD desktop that the call was queued on CSQ1 then dequeued from CSQ1 and routed to CSQ2 so it got answered by this agent. what do u guys think ...is that doable? if not, is there a way to get this info (names of CSQs dequeued from and CSQs queued for) on Historical Reporting since as far as i know, i can only get total number of calls dequeued on CSQ on "Contact Service Queue Activity Report (by CSQ) and (by interval) thx

Majdi Harb · ‎06-08-2010

ok i could resolve it .. i used a boolean variable called agent so If the number logged in is less than or equal to 0 (<=) then set the boolean variable "agent" to false, otherwise set it to true. so only one get reporting stats step then if step based on "agent" value whether true or fale thanks

Majdi Harb · ‎06-08-2010

thanks Anthony for ur response ... i added the variable logged_in_agents, not_ready_agents and potenial_agents as integers, so what should be the value (can i leave it 0 as default)? for potenial_agents i couldn't insert logged_in_agents - not_ready_agents in the value field ...it keeps saying invalid identifier could u just plz shed some light on that many thanks

Majdi Harb · ‎06-08-2010

hi just wanted to check with you guys your thoughts on this: i need to configure my UCCX script so that if an agent is not ready (agent is not logged in or not available) to route calls to option x. now, if the agent is available (logged in) but busy on another call (reserved) to route calls to option y... a way to check the status of the agent and route based on that. thanks

Majdi Harb · ‎06-24-2008

just to add to Paulo nice posts, if physical setup and cabling is ok and E1 is activated and ready by telco, try to check the correct isdn switch type and if you have a CCM then make sure you are assigning the correct isdn switch type under Gateway configuration as well hth /majdi

Majdi Harb · ‎02-25-2008

Hi Eric, did u copy or axtract firmware files to flash:/phone/7940-7960 directory? any way, try this: tftp-server flash:P0030702T023.bin tftp-server flash:P0030702T023.loads tftp-server flash:P0030702T023.sb2 tftp-server flash:P0030702T023.sbn hth /majdi

Majdi Harb · ‎12-30-2007

Hi arjunkumar.r please read this: http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Phone%20Services%20for%20End%20Users&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1ddf48fc/0#selected_message hth/majdi

Majdi Harb · ‎12-28-2007

hi yes, take a look: http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a008037e628.html#wp1027334 hth /majdi

Majdi Harb · ‎12-17-2007

hi i have the following inquiries on reporting in CVP 4.0: 1: how is the reporting server licensed, is it activated once it is installed during cvp software installation, or i have to purchase an explicit license to get the reporting server activated and running? if there is an explicit license please what's its part number? 2: i can see in the dynamic config tool the following cvp 4x report options: CVP-4X-RPT-PRE: CVP 4X Report System - Premium and CVP-4X-RPT-STD: CVP 4X Report System - standard what is the difference between both? is it related to if the reporting server runs on the same cvp call server or on a seperate server? i mean do i need either of them if i want to run the report server on a seperate machine? and don't need either if i want to run report server on the same call server? 3: can u bring to light the idea behind the following paragraph from reporting guide for cvp 4.0: (Unified CVP does not provide a native reporting engine. A third-party reporting engine, suchas Crystal Reports, can be used to generate various reports against the predefined Unified CVPdatabase schema. Unified CVP does provide, as examples, a few sample report templates) i did not get the idea? please help thanks

Majdi Harb · ‎11-19-2007

Hi Bilal here u will find all IPCC stuff: http://www.cisco.com/univercd/cc/td/doc/product/icm/index.htm hth /majdi

Majdi Harb · ‎10-16-2007

Hi At this point, the Call Router and Unified CM Peripheral Gateway will run in simplex mode, and the system will accept new calls from only the surviving side for Unified CCE call treatment. The Unified IP IVR/Unified CVP functionality will also be limited to the surviving side as well. please see the Scenario 3: Visible and Private Networks Both Fail (Dual Failure) section from http://www.cisco.com/univercd/cc/td/doc/product/icm/ipccente/ipcc70d/ipcccor7/ccsrnd70/cc70srnd.pdf hth /majdi

Majdi Harb · ‎09-20-2007

Hi Narayan, the required cme files for 12.4(9)T for CME 4.0 are included in this zip file: http://www.cisco.com/cgi-bin/Software/Tablebuild/doftp.pl?ftpfile=cisco/voice/ip-phone/ip-key/cme-124-9T.zip&app=Tablebuild&status=showC2A hth /majdi

Majdi Harb · ‎09-18-2007

hi show tech-support: this command Displays complete system information including version, contents of file system on flash memory, detailed configuration for phones, etc. hth /majdi

Majdi Harb · ‎09-18-2007

Hi Aman, see this post: http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.1ddfd1d0 hth /majdi

Date Registered	‎05-22-2007 01:45 PM
Date Last Visited	‎04-19-2018 01:19 AM
Total Messages Posted	183
Total Helpful Votes Received	172

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