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hijust wanted to check with you guys your thoughts on this:i need to configure my UCCX script so that if an agent is not ready (agent is not logged in or not available) to route calls to option x. now, if the agent is available (logged in) but busy o...
hii have the following inquiries on reporting in CVP 4.0:1: how is the reporting server licensed, is it activated once it is installed during cvp software installation, or i have to purchase an explicit license to get the reporting server activated a...
Hi Guysmy customer is running CCM 5.1b cluster of two MCS-7825i2 servers for around 100 IPT users. I've encountered a strange problem this week; any updates on any IP phone through CCMAdmin (CSS, adding service to phone, change device pool, change MR...
Helloi think this is not supported in cisco callmanager to enable CCM admin/users to customize ring back tones on their ip phones so that incoming callers hear audio contents/ customizable clips of recorded music while they wait for their calls to be...
ok i could resolve it .. i used a boolean variable called agentso If the number logged in is less than or equal to 0 (<=) then set the boolean variable "agent" to false, otherwise set it to true.so only one get reporting stats step then if step based...
thanks Anthony for ur response ...i added the variable logged_in_agents, not_ready_agents and potenial_agents as integers, so what should be the value (can i leave it 0 as default)?for potenial_agents i couldn't insert logged_in_agents - not_ready_a...
just to add to Paulo nice posts, if physical setup and cabling is ok and E1 is activated and ready by telco, try to check the correct isdn switch type and if you have a CCM then make sure you are assigning the correct isdn switch type under Gateway c...
Hi Eric,did u copy or axtract firmware files to flash:/phone/7940-7960 directory?any way, try this:tftp-server flash:P0030702T023.bintftp-server flash:P0030702T023.loadstftp-server flash:P0030702T023.sb2tftp-server flash:P0030702T023.sbnhth/majdi
Hi arjunkumar.r please read this:http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Phone%20Services%20for%20End%20Users&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40...
