CTI OS can't transfer call

[Sheraz Saeed Lodhi]

Hi i am facing an issue with ctios agent desktop. If agent try to blind transfer or consultative transfer or make a conference call system displays some resources error like "Resources are not available" while if we try to make all these scenarios through IP Phone it works perfect.

ICM version : 8.0.1

CTIOS ver: 8.0.1

CUCM ver: 8.5.1.10000-26

[david.macias]

Is your phone part of a hunt group?

david

[Sheraz Saeed Lodhi]

no there is no hunt group sort of thing in this deployment.

[Irfan Tariq Javed]

sheeraz you want to transfer & conference call between two agents ? or you want it to be like IVR Conf if you are using with IVR conf have u checked DNP ?

regards

Irfan tariq

[Sheraz Saeed Lodhi]

For transfer scenarion i want to transfer a call to another script where calls will directly Queue to another Queue while for conference between Supervisor, Customer and Agent. Ok today when i try myself and got only one time error message while transfering a call to another Script DN using CTIOS Transfer option. Error is attached.

[Sheraz Saeed Lodhi]

experts any idea, why am i getting this error. One thing i noticed the "resource not avialable error" and the attached error is reduced now once we have very less number of calls and Agents in login state. Is this can be CUCM resource issue.

[Sheraz Saeed Lodhi]

Hi folks,

I am still facing this problem while transfering call from Agent to Script to Queue customer call with call variables. following are the logs i gathered first one is showing successful transfer while 2nd one appeared when the mention above error comes up.

First One: Successful Transfer

00:42:21:381 CTIOS1-ctios Trace: >>CG:[call.5000.33604262]:eCallBeginEvent(PrphID:5000 PrphTyp:17 NumCTIClnts:0 ConnCID:33604262 CallTyp:2 ConnDevIDTyp:1 NumNamVars:9 NumNamArrs:4 CalldPtyDisp:0 ANI:03439111032 DNIS:42158 Dialed#:81112 ConnDevID:03439111032 RCallKeyDay:150210 RCallKeyCID:410 MsgID:eCallBeginEvent DvrKey:call.5000.33604262 ecc:(...) ICMEntUniqID:icm.150210.410 RCallKeySeq#:5)

Error: while transfering to Script

01:10:57:387 CTIOS1-ctios Trace: [call.5000.33604410.42158]CCA::ProcessEvent(ENTRY) eCallBeginEvent(PrphID:5000 PrphTyp:17 ConnCID:33604410 CallTyp:2 SVC#:203 SVCID:5008 SGID:5014 SGPri:0 NumNamVars:9 NumNamArrs:4 ANI:0514577932 DNIS:42158 Dialed#:81112 CallrEntrDig:(null) RCallKeyDay:150210 RCallKeyCID:444 UniqObjID:call.5000.33604410 ecc:(...) RCallKeySeq#:5)

I am using CUCM as RC for this transfer in order to send the call variables context with this call and it is working perfect but some time this issue comes up .

ICM : 8.5.3

CTIOS: 8.5.3

CUCM: 8.5.x

[Dass Prakash R]

Hello Sheeraz,

As you say that you are experiencing resources issue only at times and not for all the calls, hence I would like to suggest you to check for the available DSP resources during the issue occurs. And also check for the MTPs in the Voice Gateway. Could you please share the sh run of the gateway and the snapshot of the Script

Regards,

Dass

[Irfan Tariq Javed]

Sheeraz I think we are getting this error when we face  visible & private network communication errors.

[Irfan Tariq Javed]

Issue solved by using DNP in ICM  (enable Network transfer on CCM PG) then create a route pattern of IVR LEG label in Call Manager.