About s-pinto

s-pinto · 08-17-2005

Hi,I'm looking to use JTAPI to register an CTI Port. I want to be able to call that cti port and then use the pickup function from other phone to grab the call.My first question is: do i need a cti route point or a cti port alone will do the job?Seco...

s-pinto · 07-22-2003

Hi,Does anyone knows if this service is available with AD integration?Thanks,Sergio

s-pinto · 01-02-2003

Hi, I have found problems using ICD 3.0 and Cisco Agent Desktop. Here is my lab cenario: Central site have CCM3.2, CRS 3.0(ICD and IVR), VG200 with WAN link and PSTN leg. Remote Site with 2610 with WAN link and PSTN leg. All works fine except the CAD...

s-pinto · 12-12-2002

Hi,I have this situation:- 2 sites with centralized call control - translation pattern modifing ddi of remote site to extensions(Ex: 211234567 to 4567)- translation pattern 45xx to 021123xxxx- route pattern 021123xxxx to gateway.This works fine. But ...

s-pinto · 10-07-2002

Hi,Does any knows if AC is in any way incompatible with Customer Response Applications?Thanks,Sergio

s-pinto · 04-04-2007

Hi,Can you send the number without the 919 to the router? If you can then, is the dial-peer a "pots" dial-peer?If it is, then you can to the following:Do not prefix digits at ccm. Pass the entire number to the gateway.On the dial-peer match the desti...

s-pinto · 04-04-2007

Hi,You are not giving to much information about you cenario. But according to your needs, you can play different prompts depending on variables(can be stored on database, web info, string, etc). But this should be done by the script and not be the ph...

s-pinto · 01-19-2007

Hi,Do you see the call arriving the router?You can try to use the "debug isdn q931" command if you have ISDN connection to the PSTN or use de "debug voip ccapi inout" (off-load hours) and check what is happening.If you want, post the results here. Tr...

s-pinto · 01-17-2007

Hi,IPCC Express Supervisor console already gives you that information. Does it suites your needs?Regards,S?rgio Pinto

s-pinto · 01-17-2007

Hi,You should apply QoS on every equipments where voice packets pass by.Regards,S?rgio Pinto

Member Since	‎11-20-2001 09:46 AM
Date Last Visited	‎08-18-2017 03:51 AM
Posts	61
Total Helpful Votes Received	5

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Re: how to hide prefix digits from routelist

Re: Changing IPCC script over the phone

Re: Fax Sending Problem.

Re: Agent monitoring (IPCC Express)

Re: VOIP support in 1721 and 1841