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Hi, I have only done a few scripts. I have scripts to check to see if logged in agents > 0, which works for most things. Now I need to add one level. I need to know if one of the logged in agents has a particular skill assigned to them. Does anyon...
After changing the trigger on our call center queue to one that was deleted and recreated, I am getting an out of sync error on the voice mail profile. Not sure how to correct this. Thank you for any assistance. JackieCisco Unified CM Telephony Data...
My co-worker and I are editing our existing Call Center Script. This is our first attempt at UCCX scripting. They need to break the script off into 2 branches, the existing one for English and a copy of the menu for a Spanish version. We were trying...
Hi, This is probably specifically because you are looking at the Name Recording. You probably need to go to the menu and select greeting, then go from there. Thanks, Jackie
I will be following these instructions in a few hours and will mark it answered if all goes accordingly. Thanks for making it easy to find. Thank you, Jackie
Thank you, Chris -My co-worker figured it out this morning. We were giving Spanish a digit to press (2), but English we were trying to just allow to drop through. It turned out that when we put English on a digit (1) and the user had to press the ...
