Jackie Sheppard
Level 1
Level 1
Member since ‎01-30-2013

User Statistics

  • 10 Posts
  • 1 Solutions
  • 61 Helpful votes Given
  • 5 Helpful votes Received
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CCP Member
1 Accepted Solution
1 Helpful Vote
5 Replies

User Activity

Hi, I have only done a few scripts.  I have scripts to check to see if logged in agents > 0, which works for most things.  Now I need to add one level. I need to know if one of the logged in agents has a particular skill assigned to them.  Does anyon...
After changing the trigger on our call center queue to one that was deleted and recreated, I am getting an out of sync error on the voice mail profile. Not sure how to correct this. Thank you for any assistance.  JackieCisco Unified CM Telephony Data...
My co-worker and I are editing our existing Call Center Script. This is our first attempt at UCCX scripting. They need to break the script off into 2 branches, the existing one for English and a copy of the menu for a Spanish version.  We were trying...
Community Statistics
Member Since ‎01-30-2013 11:42 AM
Date Last Visited ‎05-03-2024 03:14 PM
Posts 10
Total Helpful Votes Received 5
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