Hi, I have only done a few scripts.  I have scripts to check to see if logged in agents > 0, which works for most things.  Now I need to add one level. I need to know if one of the logged in agents has a particular skill assigned to them.  Does anyone know which script command/ variables are meant to use for this purpose? The rest of my logic is ready to go. This is the only piece I am missing.   Thank you for any help, Jackie ... View more

After changing the trigger on our call center queue to one that was deleted and recreated, I am getting an out of sync error on the voice mail profile. Not sure how to correct this. Thank you for any assistance.  Jackie Cisco Unified CM Telephony Data Synchronization Data Check Data Resync Status Data Resync operation is completed Successfully. Please select at least one component. Call Control Group(s)         Trigger(s)         CM Telephony User(s) Data Resync Results   Components Selected Status Node Data Call Control Group(s) 4 - UCCX-CTI 5 - CCG_test Trigger(s) PromptRecorder - 1799 Attributes Out of Sync Device Pool In Sync Partition In Sync Calling Search Space In Sync VoiceMailProfile UUID changed from {16C584EA-6A81-4138-9EA1-AF452DE8F75A} to 16c584ea-6a81-4138-9ea1-af452de8f75a Location In Sync CallPickUpGroup In Sync Forward Busy Calling Search Space In Sync PresenceGroup In Sync Alerting Name Ascii In Sync test_trigger - 1797 SRMC-Sched-Bi - 1798 Attributes Out of Sync Device Pool In Sync Partition In Sync Calling Search Space In Sync VoiceMailProfile UUID changed from {16C584EA-6A81-4138-9EA1-AF452DE8F75A} to 16c584ea-6a81-4138-9ea1-af452de8f75a Location In Sync CallPickUpGroup In Sync Forward Busy Calling Search Space In Sync PresenceGroup In Sync Alerting Name Ascii In Sync CM Telephony User(s) User ID JTAPIUSER_1 - In Sync Device Association In Sync ... View more

My co-worker and I are editing our existing Call Center Script. This is our first attempt at UCCX scripting. They need to break the script off into 2 branches, the existing one for English and a copy of the menu for a Spanish version.  We were trying to include an option 2 for Spanish.  We did not want to make the user press 1 for English but can if required. English is supposed to drop through to the next/existing menu. The 2 for Spanish is just doing nothing.  It is acting as if we pressed nothing even though we have a Input identified as Language_Choice and a Filter of 2 for the key press caller input.  We are running out of time and could use some direction.  Thanks for any help, Jackie              ... View more