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Jackie Sheppard
‎11-13-2020
Beginner
I have 14 years hospital experience with everything from servers, to Cisco Infrastructure and Cisco Telephony. Expertise: I have 31 years experience with networks, servers, PCs, training, and telephony. In the past, I worked towards Microsoft Certifications and am now on a Cisco track.
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CCP Member
1 Accepted Solution
1 Helpful Vote
5 Replies
Stats
Member since ‎01-30-2013
10
Posts
5
Helpful
1
Solution

Re: Download audio greeting files from Unity Connection

Created by in Unified Communications Infrastructure
06-26-2018
06-26-2018
Hi, This is probably specifically because you are looking at the Name Recording. You probably need t...

I will be following these

Created by in Unified Communications Infrastructure
07-20-2017
07-20-2017
I will be following these instructions in a few hours and will mark it answered if all goes accordin...

Thank you! You are right.  I

Created by in Unified Communications Infrastructure
02-15-2017
02-15-2017
Thank you! You are right. I was trying to figure out how to mark this as the correct answer. :) Jack...

Thank you, Glenn - That was

Created by in Contact Center
12-11-2015
12-11-2015
Thank you, Glenn - That was really helpful. Exactly what I needed. Appreciate your help, Jackie

UCCX 9.0.2 How to find out if someone with a specific skill is logged in

Created by in Contact Center
12-11-2015
12-11-2015
Hi, I have only done a few scripts. I have scripts to check to see if logged in agents > 0, which wo...

VoiceMailProfile UUID changed from ... to ...

Created by in Contact Center
01-03-2014
01-03-2014
After changing the trigger on our call center queue to one that was deleted and recreated, I am gett...

My co-worker and I are editing our first UCCX Call Center Script

Created by in Contact Center
10-21-2013
10-21-2013
Thank you, Chris -My co-worker figured it out this morning. We were giving Spanish a digit to press ...

My co-worker and I are editing our first UCCX Call Center Script

Created by in Contact Center
10-19-2013
10-19-2013
Thanks, Ravi!! And lol, my hubby and I have all of Ravi Shankar's albums on vinyl LP. We love him. I...

My co-worker and I are editing our first UCCX Call Center Script to include Spanish. Help

Created by in Contact Center
10-18-2013
10-18-2013
My co-worker and I are editing our existing Call Center Script. This is our first attempt at UCCX sc...
Public Statistics
Date Registered ‎01-30-2013 11:42 AM
Date Last Visited ‎11-13-2020 12:03 AM
Total Messages Posted 10
Total Helpful Votes Received 5
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