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I am trying to build a custom gadget to put Agent back into Ready after Agents applies Wrap-Up Reason to the call.It will be similar to CAD functionality.1. Once call ends, "Apply" button will activate2. Finesse will wait in Wrapping/After Call Work ...
Background - We would like to bulk modify agent skill groups on a weekly basis, but have over 400 agents, 3 teams and over 5 skill groups per agent. We are hoping to build a query to modify the tables required to skill an agent properly. We would pro...
Hey Team,I am running UCCE 7.5.10 with IPIVR and my question is about setting Priority within the Queue to Node. My goal is: When a call to a special DNIS enters the call center, it recieves priority to other Sales calls waiting in queue and will go ...
How can I see the current WrapUpReason for the call? Want to make sure updateWrapUpReason is working... currentWrap = finesse.restservices.WrapUpReason(); alert(currentWrap);
I agree with Ed, we're running 7.5.10 and I rely on the call type for accurate transfer counts. Something simple like:Also, for the agents, I use "Dialed Number Plan Bulk" to label the DN (in this case 3011 = "CABLE") and make it user friendly:
Here are some older UCCX scripts to use with documentation.For me, I used ICM to store "Call.PeriphiralVariable8" to "CallType.Sales_CT.RouterLongestCallQ" then call "Play_Wait_Time.aef" IVR script to play the wait time for the Sales_CT script.In you...
