Member since ‎01-05-2012

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  • 16 Posts
  • 1 Solutions
  • 5 Helpful votes Given
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I am trying to build a custom gadget to put Agent back into Ready after Agents applies Wrap-Up Reason to the call.It will be similar to CAD functionality.1. Once call ends, "Apply" button will activate2. Finesse will wait in Wrapping/After Call Work ...
Background - We would like to bulk modify agent skill groups on a weekly basis, but have over 400 agents, 3 teams and over 5 skill groups per agent. We are hoping to build a query to modify the tables required to skill an agent properly. We would pro...
Is there a way to prevent a phone from being used to dial or recieve calls unless the agent logs in successfully to our CTIOS desktop?
Hey Team,I am running UCCE 7.5.10 with IPIVR and my question is about setting Priority within the Queue to Node. My goal is: When a call to a special DNIS enters the call center, it recieves priority to other Sales calls waiting in queue and will go ...
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Member Since ‎01-05-2012 02:00 PM
Date Last Visited ‎11-09-2023 09:33 AM
Posts 16
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