UCCE finesse wrap-up reason codes

[richardpierce]

Does anyone know which database table records the wrap-up reason selection made by a Finesse agent?

[tephipps]

DB Table records on which component?

The Finesse wrap-up codes and labels are stored on the Finesse server.  They are not sent to either CCX or CCE automatically.

[RaymonKhan]

Can find in agentconnectiondetail

ex.

SELECT * FROM

db_cra:agentconnectiondetail

WHERE LENGTH(callwrapupdata) > 2

[rbassons]

Hi, this is UCCX

[rbassons]

WrapupData appears in Termination_Call_Detail in UCCE

Updated: Wrap Up Reports for CUIC 10.5 (not earlier!) - Cisco Community