We need to be able to see the longest queued time displayed next to the number of calls queued for each skill group on the agtskg20:ICM Agent Skill Group Real Time report.I have tried using Skill_Group_Real_Time.LongestCallQ, Skill_Group_Real_Time.Ro...

Hi all,I was curious if it is possible to have 2 separate Corporate Directories in a Single CM cluster. The users would be populate via Ldap entries to two separate Active Directories.To give you some back ground, Our company is a subsidiary of a lar...

Is there a way to search or track serial numbers of routers and swtiches with LMS version 2.6?

Hi there,Quick question, we just got a 7937 conference phone. When we dial a specific number we have the call go through a Sip trunk to a sip device. When the call connects, the call does not pass dtmf to the connected device.All the other phones in...

Our cisco engineers have informed me that Email routing and Web Collab will not work with system IPCC. I've tried getting further information but Cisco has been unable to give me any further information.Can anyone suggest a different solution for Ema...