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Hi All, I'm currently using UCCX 12.0 and a requirement has come that needs a stock report modified. The stock report which I need to modify is 'Agent Not Ready Reason Code Summary Report'. the modification that is required is to add the column 'Team...
Hi All,CCX newbie here, i've got a CAD workflow which opens a file when an inbound call comes in.How can i replicate this in finesse.My CAD version is 10.6.i've uploaded a screen shot of the current config. Thanks,Kevin
Hi Guys, i'm new to Finesse and gadgets. i'm trying to get the following result:1. a new tab in the finesse desktop layout2. a gadget that displays the URLS. so far i've managed to get the additional tab displayed, and i followed the steps described ...
Hi All,I have a setup where the default gateway for the subnet is also acting as a voice gateway (CUBE on ISR 4321). My question, If i add another router (Maybe a cheap 1100 series) configured only with HSRP and add a loopback interface on the ISR 43...
Hi Everyone,
My setup is as follows;
IP Phone --> CUCM --> Voice Gateway (ISDN BRI) --> PSTN
The Problem;
When users dial a certain outside number the DTMF they input is sent twice. Ex- if they press 1, it is sent as 11 (They can hear the dual tone...
Yes, have installed device pack (https://www.cisco.com/c/dam/en/us/td/docs/net_mgmt/prime/infrastructure/3-9/release/notes/pi39-device-pack-readme.pdf) and can see meraki under supported devices, but no luck getting anything to show.
