Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
For UCCE version 9 we need to know the details for RONA calls. Like if call came to Agent1 and Agent1 didn't answered the call. Is there any CUIC report or any ICM database can tell us DateTime, ANI, Agent1 ID(who didn't answered the call), Agent2 ID...
Hi All,I have configured CVP courtesy callback. Call is coming to callback number and call connected with agent .I have configured EWT for only one skill group. Now I need to calculate proper EWT for multiple skillgroups.To calculate EWT for ACTV ski...
I have installed CVP Call Server 9.0(1) and CVP OAMP server 9.0(1). During adding CVP call server to CVP OAMP the system showing following error messageUnified CVP Call Server with IP <> and hostname <> operation failed. Device could not be reached b...
Hi,We are using UCCX 8.5.1.11002-22. To import contacts at outbound campaign we are now using application administrator user and then import. What is the process to import contacts by using any End user with only outbound privilege and without any ad...
Hi,We are using UCCX 7.0. We want to Customize Cisco Unified CCX historical report. For example at Agent Login Logout Activity Report the first four (04) columns are Agent name, Extension, Login Time and Logout time. We want to change the Column orde...
HI @Sean Lynch @Anthony Holloway Is it possible to send me this script? im working to route a call to the same agent who handled the previous call. Apprecaite if you have any working script for this and kindly sahre.
Thanks
Mohammad Fakhrul Islam
Hi Adeel Aslam,Can you please share what was the error in Query and in Database Table?I'm also facing same issue.Im trying to insert below query but DB write steps always going to SQL error branch.INSERT INTO CallSurveyDetails (CallDetailID,AgentID,S...
Hi Irfan,I mean need to Restart Apache Server Services from AW server only? or from Router and Logger as well?in my case getting the bellow error log.08/12/2013 11:13:58.135 ERROR ERROR IPCCAdminErrors.501 CMD_EXEC_FAILED com.cisco.ics.ipcc.config.co...
Hi Anand,We have configured as per the document. But Still we are getting the same error message. we have opened a TAC Case at cisco and in touch with them. I'll let you know once fix the problem. I would like to thanking you for your nice cooperatio...
Hi Anand,Thanks for your reply. The problem is solved for Exchange server 2003 but for Exchange server 2010 we are facing a problem at Cisco Desktop Administrator. We are getting an error message like "CADUI2030 Invalid IMAP Server Setting". we have ...
