Mohammad Fakhrul Islam
Level 1
Level 1
Member since ‎01-30-2011

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  • 24 Posts
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For UCCE version 9 we need to know the details for RONA calls. Like if call came to Agent1 and Agent1 didn't answered the call. Is there any CUIC report or any ICM database can tell us DateTime, ANI, Agent1 ID(who didn't answered the call), Agent2 ID...
Hi All,I have configured CVP courtesy callback. Call is coming to callback number and call connected with agent .I have configured EWT for only one skill group. Now I need to calculate proper EWT for multiple skillgroups.To calculate EWT for ACTV ski...
I have installed CVP Call Server 9.0(1) and CVP OAMP server 9.0(1). During adding CVP call server to CVP OAMP the system showing following error messageUnified CVP Call Server with IP <> and hostname <> operation failed. Device could not be reached b...
Hi,We are using UCCX To import contacts at outbound campaign we are now using application administrator user and then import. What is the process to import contacts by using any End user with only outbound privilege and without any ad...
Hi,We are using UCCX 7.0. We want to Customize Cisco Unified CCX historical report. For example at Agent Login Logout Activity Report the first four (04) columns are Agent name, Extension, Login Time and Logout time. We want to change the Column orde...
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Member Since ‎01-30-2011 01:59 AM
Date Last Visited ‎08-19-2022 12:03 AM
Posts 24
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