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- About sohailr81
08-18-2017
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Member since
05-17-2008
14
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Created by
sohailr81
in IP Telephony and Phones
in IP Telephony and Phones
07-26-2011
03:59 AM
07-26-2011
03:59 AM
The issue is limited to all the 7945 models only. I have 7975 phones as well and they are working fine. I have been told to upgrade the load by an expert. but i was wondering, it was working fine and all of a sudden it happened. Regards,
... View more
Created by
sohailr81
in IP Telephony and Phones
in IP Telephony and Phones
07-24-2011
10:51 PM
07-24-2011
10:51 PM
Hi there, I am facing an issue with the directories of IP phones. since 2 weeks no missed, placed and received calls are logging in the directories. i dont know where to look for the problem. We are running CUCM 7.1.5.33900-10 with 7945 IP Phones. Regards, Sohail
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Labels:
Created by
sohailr81
in Contact Center
in Contact Center
05-10-2011
12:38 AM
05-10-2011
12:38 AM
When all agents are busy it should go to the 1st Queue and then 2nd Queue then 5500 which is voicemail. but what is happening is when all agents are busy it is playing after office hours prompt and then voicemail. hope i have explained my problem. Regards,
... View more
Created by
sohailr81
in Contact Center
in Contact Center
05-09-2011
11:02 PM
05-09-2011
11:02 PM
hi, i have attached a snap shot of the script with all nodes collapsed. Thanks & Regards,
... View more
Created by
sohailr81
in Contact Center
in Contact Center
05-09-2011
05:29 AM
05-09-2011
05:29 AM
hi there, plz find the attached script. thanks again.
... View more
Created by
sohailr81
in Contact Center
in Contact Center
05-09-2011
03:29 AM
05-09-2011
03:29 AM
Hi Mustapha Arakji, Thanks for replying. I m totally lost, cant find Select Resource settings in IPCC. under Contact Service Queue Configuration>Resource Pool Selection Model* = Resource Group is selected. please check the script snap shot attached, may be it will gove you some idea. Regards,
... View more
Created by
sohailr81
in Contact Center
in Contact Center
05-09-2011
02:05 AM
05-09-2011
02:05 AM
Hi there, Guys, my issue is that when all agents are busy the calls are not going in Queue instead they are dropping... Any quick remedy? Please Help...!!!!! i am bit new in IPCC. Regards,
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Labels:
Created by
sohailr81
in Other Wireless - Mobility Subjects
in Other Wireless - Mobility Subjects
05-03-2011
01:20 AM
05-03-2011
01:20 AM
U mean to say to there will be 2 separate WLCs 1 in DMZ and other inside the network? Regards, Sohail
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Created by
sohailr81
in Other Wireless - Mobility Subjects
in Other Wireless - Mobility Subjects
05-03-2011
01:13 AM
05-03-2011
01:13 AM
Dear Surendra, Thank you for the reply, but I would use WCS instead of radius cuz its got the ability to manage both web authentication and guest user accounts. What would be the network topology in WCS case? Regards,
... View more
Created by
sohailr81
in Other Wireless - Mobility Subjects
in Other Wireless - Mobility Subjects
05-02-2011
03:51 AM
05-02-2011
03:51 AM
Hi Guys, We have a wireless network using Cisco infrastructure (WLC 4402, WCS, thin clinet APs). We also have guest wireless network and we are using a third party aplication for web authentication. I am trying to setup wireless guest network using WLC and WCS and wolud like to remove the third party application. I really don't know where to start. I am expecting a complete step by step kind of a information or atleast some use full hints and links. Thanks in advance.
... View more
04-24-2011
02:03 AM
Hi Guys, I faced the same issue and didnt know what to do then i saw Cisco JTAPI Resync under Subsustems> Cisco Unified CM Telephony. I just clicked on it and got a message asking to stop security agent bla bla... i clicked OK then it said operation goign on do not stop or refresh the page. thas it i didnt know what i have done, was a bit scared because its in production but thankfully nothing happened and that JTAPI error message is also gone but it is asking to restart and i will do it after office hours. thats about it.. seeya
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04-22-2011
10:14 AM
Hi Guys, I have around 400 7945 IP Phones in my Company. Recently I had to upload a new background image to all the phones. i have uploaded the new image sucessfully in the call manager, but then i thought instead of going to each phone and load the image cant I just upload the new image with the already uploaded image file in call manager so that after restarting tftp server and issuing a reset command to all phones will load new image it self. guess i failed, after reseting, all phones have loaded the previous image even the old image is not there any more. Is there a way to tell the IP Phone that the old image is no more there kindly load the new image? :-) Regards, Sohail
... View more
Labels:
Created by
sohailr81
in IP Telephony and Phones
07-26-2011
07-26-2011
The issue is limited to all the 7945 models only. I have 7975 phones as
well and they are working fi...
Created by
sohailr81
in IP Telephony and Phones
07-24-2011
07-24-2011
Hi there,I am facing an issue with the directories of IP phones. since 2
weeks no missed, placed and...
Created by
sohailr81
in Contact Center
05-10-2011
05-10-2011
When all agents are busy it should go to the 1st Queue and then 2nd
Queue then 5500 which is voicema...
Created by
sohailr81
in Contact Center
05-09-2011
05-09-2011
hi,i have attached a snap shot of the script with all nodes
collapsed.Thanks & Regards,
Created by
sohailr81
in Contact Center
05-09-2011
05-09-2011
hi there,plz find the attached script. thanks again.
Created by
sohailr81
in Contact Center
05-09-2011
05-09-2011
Hi Mustapha Arakji,Thanks for replying. I m totally lost, cant find
Select Resource settings in IPCC...
Created by
sohailr81
in Contact Center
05-09-2011
05-09-2011
Hi there,Guys, my issue is that when all agents are busy the calls are
not going in Queue instead th...
Created by
sohailr81
in TelePresence and Video Infrastructure
05-07-2011
05-07-2011
Hi Guys,we have Cisco IPT in the compnay and a customer wants to make a
video conference using Polyc...
Created by
sohailr81
in Other Wireless - Mobility Subjects
05-03-2011
05-03-2011
U mean to say to there will be 2 separate WLCs 1 in DMZ and other inside
the network?Regards,Sohail
Created by
sohailr81
in Other Wireless - Mobility Subjects
05-03-2011
05-03-2011
Dear Surendra,Thank you for the reply, but I would use WCS instead of
radius cuz its got the ability...
05-02-2011
Hi Guys,We have a wireless network using Cisco infrastructure (WLC 4402,
WCS, thin clinet APs).We al...
04-24-2011
Hi Guys,I faced the same issue and didnt know what to do then i saw
Cisco JTAPI Resync under Subsust...
Public Statistics
| Date Registered | 05-17-2008 11:58 PM |
| Date Last Visited | 08-18-2017 03:56 AM |
| Total Messages Posted | 14 |
