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Hi there,I am facing an issue with the directories of IP phones. since 2 weeks no missed, placed and received calls are logging in the directories. i dont know where to look for the problem.We are running CUCM 7.1.5.33900-10 with 7945 IP Phones.Regar...
Hi there,Guys, my issue is that when all agents are busy the calls are not going in Queue instead they are dropping...Any quick remedy? Please Help...!!!!! i am bit new in IPCC.Regards,
Hi Guys,we have Cisco IPT in the compnay and a customer wants to make a video conference using Polycom VSX 7000.is it possible since to make a video call from Polycom VSX 7000 to Cisco IPT or vice versa?please it is little urgent......Thanks in advan...
Hi Guys,We have a wireless network using Cisco infrastructure (WLC 4402, WCS, thin clinet APs).We also have guest wireless network and we are using a third party aplication for web authentication.I am trying to setup wireless guest network using WLC ...
Hi Guys,I have around 400 7945 IP Phones in my Company. Recently I had to upload a new background image to all the phones.i have uploaded the new image sucessfully in the call manager, but then i thought instead of going to each phone and load the im...
The issue is limited to all the 7945 models only. I have 7975 phones as well and they are working fine.I have been told to upgrade the load by an expert. but i was wondering, it was working fine and all of a sudden it happened.Regards,
When all agents are busy it should go to the 1st Queue and then 2nd Queue then 5500 which is voicemail. but what is happening is when all agents are busy it is playing after office hours prompt and then voicemail.hope i have explained my problem.Rega...
Hi Mustapha Arakji,Thanks for replying. I m totally lost, cant find Select Resource settings in IPCC.under Contact Service Queue Configuration>Resource Pool Selection Model* = Resource Group is selected.please check the script snap shot attached, may...
