I am facing an issue with the directories of IP phones. since 2 weeks no missed, placed and received calls are logging in the directories. i dont know where to look for the problem.
We are running CUCM 220.127.116.11900-10 with 7945 IP Phones.
The issue is limited to all the 7945 models only. I have 7975 phones as well and they are working fine.
I have been told to upgrade the load by an expert. but i was wondering, it was working fine and all of a sudden it happened.
I have the same problem on my 7942 series handsets.
Call Manager version 18.104.22.168000-1
Phone load version SCCP42.9-1-1SR1S
Doesnt seem to affect them all.
If I delete phone from system the re-add , problem disappears and call logs are filled correctly.
The problem re-occurs a day or two later and reverts to call lists from several months ago.
I am thinking data base sync problem or anomally...??
Would like to hear if anyone has found a solution.
I've seen it too - had to factory reset a handset and then it started logging the calls again.
Since a factory reset doesn't involve a reset on CUCM, I presume the TFTP file for the phone wasn't regenerated.
And since these menus are generated by the phone rather than a service on the server I would say it's probably a firmware bug...