Hi All ,  One of our customers has a requirement to distribute calls between 34 CSQs based on the called number. So we configure 34 trigger numbers and 34 CSQs (for reporting requirement) and we also created 34 Skills for each CSQ. But customer wants...

This is very basic feature every customer is expecting and most of the legacy contact center also have this feature. As cisco partners, we are facing huge embarrassment when they asked for this kind of features which they had in previous legacy syste...

Hi There, Small stupid question , Can I configure two types of ISDN connections in one VWIC card with two ports  ? For example Can I create Qsig connection to 3rd party PABX to send out goiing calls and E1 connection to receive calls from Service pr...