Cisco Employee
Cisco Employee
Member since ‎06-29-2010

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  • 62 Posts
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  • 50 Helpful votes Received
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Hello Team,If you can please help on the below query, My customer is planning to use PEGA CRM for their agent desktop application. There are 2 types of integration PEGA talks directly to CTI server  and this is the preferred method which PEGA is ...
Problem Description,================ My customer is using TRIO desktop client with Finesse 9.1.1SU1 UCCE 9.0.4About 500 concurrent agents logged in. TRIO client basically uses ICMP keep alive to maintain the connection. On 5 continuous ping timeouts ...
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Member Since ‎06-29-2010 08:49 AM
Date Last Visited ‎07-11-2024 11:43 PM
Posts 62
Total Helpful Votes Received 50