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CUIC v10.5 - Old Agent Names show up in the filter lists. I am trying to create Collection Query to list only active agents based on this workaround for bug CSCug62201
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCug62201/?reffering_site=dumpcr
Ad...
I have a customer that wants to route calls to a queue based on "Caller Name". I know with "Get Call Contact Info" you can route calls based on Calling Number and Called Number but I don't see Calling Name.Is there a way you can capture the Calling N...
Found "queuestats.aef" in the script repository. There is a Create File Document step. \I have uploaded the html file to the default folder under Document Management In the debug I am getting "no such file or dirctory" error.Do ...
I am trying to add an external dataSource in UCCX v8.5.1.11002-22. First I need to add the drivers for SQL 2000. I have tried diffrent drivers but it fails.Can someone point me to the correct drivers I need for SQL 2000Thanks,Solomon
Customer has UCCX v8.5 Standard license.How can I get the first 3 digits from Calling number to be able to do a search in xml with area codes?I have done some reading and finding this statementSET area_code = calling_number.substring(0, 3)The problem...
So I was missing the 't' at the end of the statement.
SELECT DISTINCT resourcename AS ID, resourcename AS VALUE FROM Resource WHERE active='t'
This is now working!
Solomon
You can check the CCX Software Compatibility Matrix
http://docwiki.cisco.com/wiki/Unified_CCX_Software_Compatibility_Matrix_for_10.6(1)SU2
According to the Compatibility Matrix you can upgrade to 10.6(1)SU2 from 10.5(1)SU1
Hope this helps!
Solomon
According to Cisco TAC we are hitting this bug
https://tools.cisco.com/bugsearch/bug/CSCtf35144
I will upgrade to one of the fixed releases and see if that will fix the issue.
Solomon
I am trying to grab the extension from the refered-by line and use it to update the From of the invite. I have tested this script in Lua editor but it wont work in CUCM.
refer = '<sip:servername.com;c=ms-ova-data;v=1.0;Extension=6616>'
M = {}
functio...
I have the trunks and the SIP route pattarns created just as Daniel post. You press the messages button on the phone it works great.
My problem:
If you call the pilot number from a phone that has no voicemail associated, the Exchange will prompt for ...
