Level 4
Level 4
Member since ‎06-10-2009

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  • 51 Posts
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  • 20 Helpful votes Given
  • 4 Helpful votes Received
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CUIC v10.5 - Old Agent Names show up in the filter lists. I am trying to create Collection Query to list only active agents based on this workaround for bug CSCug62201 Ad...
I have a customer that wants to route calls to a queue based on "Caller Name". I know with "Get Call Contact Info" you can route calls based on Calling Number and Called Number but I don't see Calling Name.Is there a way you can capture the Calling N...
Found "queuestats.aef" in the script repository. There is a Create File Document step.              \I have uploaded the html file to the default folder under Document Management          In the debug I am getting "no such file or dirctory" error.Do ...
I am trying to add an external dataSource in UCCX v8.5.1.11002-22. First I need to add the drivers for SQL 2000. I have tried diffrent drivers but it fails.Can someone point me to the correct drivers I need for SQL 2000Thanks,Solomon
Customer has UCCX v8.5 Standard license.How can I get the first 3 digits from Calling number to be able to do a search in xml with area codes?I have done some reading and finding this statementSET area_code = calling_number.substring(0, 3)The problem...
Community Statistics
Member Since ‎06-10-2009 02:26 PM
Date Last Visited ‎12-13-2019 02:03 PM
Posts 51
Total Helpful Votes Received 4
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