Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
We have a rare intermittent issue where a customer is speaking with a CCX agent and that customer also hears a completely different conversation occuring between another CCX agent/customer. The calls are SIP. I've searched around the forums, the bu...
It is possible to run some type of report with a given date range that would output each time a user has activated call forwarding on their line?Thanks!
When we migrated out of version 6.x to 8.6, dial tone behavior changed. Prior to the migration, there was no secondary dial tone. After the migration, secondary dial tone occured after you dialed a 9 for an outside line. So, [press speaker button]...
Problem is as follows: User on a registered phone on the network conferences a remote user on an outside line (cell phone or land line--both tested). The user on the cell phone/land line is disconnected exactly 30 minutes after the call is nailed u...
I have two nodes in a UP subcluster. Users logged in to Node A can't chat or see any users that are assigned and logged in to Node B and vice-versa. Everything is green and seems to check out fine otherwise. What is the most common reason for this...
I've been banging my head for months trying to get Chromecast working with an 881W. The whitepaper is very nice with a lot of technical detail, but some of it doesn't translate to the 881 product line. Does anyone have any suggestions for the 881W?...
I understand it is standard practice, but it seems completely unrelated. There is no documentation I can find that claims the behavior could be related to max lines/busy trigger. Oh well, it's a mystery that nobody can answer. Thanks anyway.
Thanks. This particular agent does have 4 max calls and busy trigger of 2. I am curious though, how does that cause the issue? What about the IOS/DSP being a possible cause?
