Secondary Dial tone on UCM 8.6.2

[slade]

When we migrated out of version 6.x to 8.6, dial tone behavior changed.  Prior to the migration, there was no secondary dial tone.  After the migration, secondary dial tone occured after you dialed a 9 for an outside line.  So, [press speaker button] -> dial tone [press 9] -> secondary dial tone.  Suddenly, the behavior has changed.  Now, its like this:  [press speaker button] -> dial tone [press 9] -> silence -> [press 1] -> secondary dial tone.

Any ideas as to why this is happening?

[yahsiel2004 · Accepted solution]

You have to uncheck the "Provide Outside Dial Tone" from your Route Patterns and or Translation Patterns.

Regards,

Yosh

[Chris Deren · Accepted solution]

This is commonly asked question, you can search the forum for solutions, but as Yosh stated it comes down to not having one route pattern/translation pattern that begins with the off-net access code checked with provide outside dial tone, or having DN starting with off-net access code creating an overlap.

Under Route Plan report review all patterns/DN starting with 9, or X or [2-9], etc.

HTH,

Chris

[Jaime Valencia · Accepted solution]

That has nothing to do with upgrades, thats a configuration issue.
Check that theres no overlapping in your dial plan, if all your TPs and RPs have the secondary dial tone checked, theres something else in hour dial plan that doesn't have the option and its overlapping.
Use the route plan report to identify whats causing this

Sent from Cisco Technical Support iPad App

[slade]

Thanks much guys, good to go.