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Hi,
I am rather new in UCCX world especially in scripting, I have just created a basic script with a Hidden Sub Flow to another script which allows caller to enter their mobile number and then save it in a Document.
Now, I want to know how can we d...
Hi everyone,
I'm currently in the midst of migrating our UCCX agents from CAD to Finesse. So, I was asked by the team supervisor whether they can have the Alert & Chat function once migrated to Finesse. With my limited knowledge in UCCX, I am not qu...
Hello fellow Cisco professionals,
I had a weird issue happening in our environment at the moment. We have a CUCM SIP trunk integration with Lync Mediation servers for outbound/ inbound call in Lync (S4B).
Everything was fine until last week when su...
Hi All,
I have four standalone CUC which leveraging the same CUCM cluster. The plan is to merge the data of these different instance of CUC into two cluster. For eg;
[CUC-A]+[CUC-C] <-------- Using COBRAS Export, i'll back up the DB and ...
Hi Gents,
I have an legacy Avaya PBX that requires to works with CUCM. Based on Avaya documentation that I found which based on CM v4, I create a trunk using H323 by creating H323 GW with Avaya IP address. On on the Avaya sides, AGC networks guy has...
Hi Deepak, Below is my get Number script, how can i store the value enter to the sub path Mobile1 in the MobileNumber.xml document? EnterMobileNo.aef MobileNumber.xml Redirect function in the Main Script, how can I pull the value of Mobile1 in Mobil...
Thanks Deepak,
Could you show some example of the coding on how to store the number in document into a variable? Sorry I am very raw in the scripting.
Regards,
Hidzwan
Hi Deepak,
Thanks a lot for feedback, based on the White Paper here's the statement;
Feature Differences Between Cisco Finesse and Agent Desktop
Before making a decision for your desktop, it is important that you understand the differences in featu...
