Hi,
I am rather new in UCCX world especially in scripting, I have just created a basic script with a Hidden Sub Flow to another script which allows caller to enter their mobile number and then save it in a Document.
Now, I want to know how can we d...
Hi everyone,
I'm currently in the midst of migrating our UCCX agents from CAD to Finesse. So, I was asked by the team supervisor whether they can have the Alert & Chat function once migrated to Finesse. With my limited knowledge in UCCX, I am not qu...
Hello fellow Cisco professionals,
I had a weird issue happening in our environment at the moment. We have a CUCM SIP trunk integration with Lync Mediation servers for outbound/ inbound call in Lync (S4B).
Everything was fine until last week when su...
Hi All,
I have four standalone CUC which leveraging the same CUCM cluster. The plan is to merge the data of these different instance of CUC into two cluster. For eg;
[CUC-A]+[CUC-C] <-------- Using COBRAS Export, i'll back up the DB and ...
Hi Gents,
I have an legacy Avaya PBX that requires to works with CUCM. Based on Avaya documentation that I found which based on CM v4, I create a trunk using H323 by creating H323 GW with Avaya IP address. On on the Avaya sides, AGC networks guy has...
Hi Deepak, Below is my get Number script, how can i store the value enter to the sub path Mobile1 in the MobileNumber.xml document? EnterMobileNo.aef MobileNumber.xml Redirect function in the Main Script, how can I pull the value of Mobile1 in Mobil...
Hi Anthony, I know this is a very old thread, but I have something to ask regarding this Write XML which I'm currently working on. So basically I want to build a script which allows caller to enter Mobile number and that value will be saved in docume...
Thanks Deepak,
Could you show some example of the coding on how to store the number in document into a variable? Sorry I am very raw in the scripting.
Regards,
Hidzwan
Hi Deepak,
Thanks a lot for feedback, based on the White Paper here's the statement;
Feature Differences Between Cisco Finesse and Agent Desktop
Before making a decision for your desktop, it is important that you understand the differences in featu...
