In UCM 10.5 when you install a new firmware for SIP 8800 phone the it populates the active version.  I want to stage the firmware so I flip the firmware to the inactive version.  When and how does the inactive firmware get pushed to the inactive load...

Where do I download Prime Collaboration Deployment from?

Running IMP 10.52Users login with first initial and last name.  IM address should be their email address.  (first name . last name @ domain.com)When attempting to IM other users email address shows correctly but IM address displays as first initial a...

I am running UCM 8.6.   I have Exchange 2013 UM working with diversions from UCM but not refers.  The issue is when I call I voicemail pilot number that points to a trunk that references my 2013 servers I am prompted by the UM auto attendant to enter...

I have 2, 5.X Unity systems. Neither one is aware of the other.  One Unity is working with unified messaging, the other on a separate network in a separate domain uses Internet subscribers that will forward voice messages to the .  When an outside ca...