Hi Jaime,Hope the below information will be useful to you.1.       When you download CUPC from Cisco.com the zip file will contain both .exe and .msi files. 2.       Please make sure on the client PC you have software below: The prerequisite softwa...

Hi Rodriguez,For unity 7, http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps5745/ps6509/data_sheet_c78-491743.htmlFor IVR 7, MCS 7825-I4For IVR 4.0, MCS 7816-H3,MCS 7825-H3For CUCM 4.2, MCS 7825-H3Hope this helps.Cheers

Hi Kuldeep,The above reply will surely resolve your issue.Providing a link which you might be interested in going through. This link provides a step by step procedure as well as detailed explanation on how to set and remove SNMP traps.http://www.cisc...

Hi Brian,Below is a link which has a step by step procedure to guide you through updating lines on user device profiles.http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/bat/7_0_1/t07uplns.htmlHope this helps.Cheers