Just recently installed IE 11 and now when I log in to Unity and try to use one of the drop downs, like "edit" to edit a greeting or password or whatever it doesn't drop anything down. Can't get to any of the "edit" menu items. Do I have to drop back...

                   Over the past several weeks we've had a problem of when you push the mesage button on your phone it takes 3 or 4 rings before Unity Connection answers. It has always answerd immediately and at times still will, but for the most par...

           We are running UCCX 7 and CUCM 7We have several contact center queues set up for our helpdesk. Today, the supervisor app shows 1 call waiting in 2 different queues, yet there arre agents logged in/ready and any new calls coming in are bein...

   When someone calls our helpdesk, once they are connected to an agent they can see the agents direct number on their display. Is there a way, either in call manager or uccx to hide or mask this? We want to prevent calls going to our agents DID numb...