Unity Express 8.5 fast busy

[vinhnguyen]

Hi All

I have a Unity Express 8.5 integrated with CUCM 8.5.  All CTI ports and CTI route points are registered, but everytime I call the auto attendant it returns a fast busy tone.  I have another router with same model/IOS and another unity express module with same version and it works fine.  Has anyone experience a hardware issue with Unity Express that exhibits these symptoms.  I can see in the Unity Express trace that calls are hitting the module but I can see JTAPI errors.

Thanks

[Prashanthi Velpula]

Hi Vinhnguyen,

Can you please provide the below:

what is the Non-working CUE module ?

CUE module ?

CUE version ?

what is the working CUE module ?

CUE module ?

CUE version ?

CUCM version ?

Thanks and Regards

Prashanthi Velpula

[clileikis]

Hi there,

Could be a codec mismatch, make sure you're using G711 to the CUE module, check the dial-peers to make sure it's coded as G711.

HTH,

Chris