The way our dial peers are configured if we have a potential to loop non configured DID's back out to the carrier. I am just looking to the community to confirm that if I configure the following without issue so I can eliminate the need to create in...
We have just reached 400 agents on our uccx system, only 130-40 are ever logged in at one time. At 401 the system goes into partial service. Any way around this?
So I just created a script for UCCX and everything works fine but I wanted to create an Int variable that can be entered/updated via the application webpage and this does not seem to be working.This works just fine:( todaysDayOfWeek >= 2 && todaysDay...
Single Unity Connection at the main office with 4 remote offices.4 voice mail user templates direct the dial 0 to each offices respective operators during message playback or out of each offices respective call handler/AA.After someone leaves a voice...
That's why I opened the TAC case. I always download the editor from the system I'm working on so I don't believe that to be the issue. Although this particular system appears to have and Engineering Special applied to it as it's reporting 12.6 as t...
So I am putting any changes on pause. I've opened a TAC case as the changes don't seem to be taking when I upload the script and we have been having issues with people being randomly disconnected from Finesse and calls not getting through. We have ...
