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Hi Team,I want to play the multiple prompts based on the message code. So I used the if statement . If value == "2" is True we need to play the prompt ID is wrong, value == "3" is True play the prompt otp is invalid. If it is a False go the next...
Hi Team,I am creating the post call survey first time.I created the the Call queue steps screen shot below.once call is connected next step is we need to transfer this call to the survey . How do I achieve this. Can you suggest.Below steps that I us...
Hi Team, I have created the new script . I used Get digit option to collect the digits. We have an 10 digit employee ID and it is getting the output correctly. If user enters less than 10 digits I need to play the prompt, how to achieve this. Can ...
Hi Team, I have created Uccx script and getting the output correctly. I would like to know how to enable the text to speech in UCCX script. I am getting output value in text that I need to covert to speech. Kindly suggest. Regards,Jijesh
Hi Team, I have created the script added to the workflow unfortunately Pop up window not coming and there is no information in the call.I should get the call details like employee name , Incident Number , queue Name but nothing coming when call come...
@david.macias sorry for the delayed response. I created a prompt for each message and I am trying single if statement can able to achieve play the multiple prompt based on the message code. but I failed. After that I created multiple If statement...
