I am looking for a way to route all inbound calls to a recorded greeting prior to routing the call to the original called party.Call flow would be from a SIP PSTN to CUBE to CUCM 11.5 to user.Is there a way to use the inbound CSS on the SIP trunk fro...

I have an odd issue that started in the last couple weeks.  Agents on IP Communicator, with built in bridge enabled for call recording, get one way audio for the first 15 seconds of the call when connected to VPN.  After 15 seconds audio works. The r...

We recently upgraded from 7.1.5 to 8.6.2.  We had a service parameter to prefix all inbound national calls with a 91 to make calling back missed calls easier.  We also had a device pool for contact center devices that ignored the service parameter th...

I had quite the collection of SQL queries for the old Unity that were very useful.  I am finding it much harder to build queries in Unity Connection.  I am looking to build a query in CUDLI that mimics this one that I used in unity:                 s...