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Short Story. UCCX 12.5 moved to a new Data Center (fresh install) but deployed as Unified IP IVR as there are no longer any Agents/CSQs, etc. The box is only functioning as an IVR.The Contract is up for the licensing and I am trying to find the cor...
Exchange Admin has advised they are upgrading to Exchange 2013 and will plan on migrating to a Cloud or Hybrid based solution. Is there good support for this on the Unity Connection side for Single Inbox? -Robert
As the title implies, the Exchange Admin is doing some cleanup and would like to know if it's ok to move the UnityAdmin account to a different DataBase on the same existing Exchange 2010 server. The service accounts in this box are the standard Unit...
I'm receiving reports from users that some Mac WebCams don't work with WebEx. They've done their Google Engineering and have determined that we have to the WebEx Business Suite to v29. I don't even know what that is. My own Googling as to what Bus...
Greetings.I have a point - to - multi point MPLS network that is using VRF groups with MPLS/EIGRP/BGB (I am not verify familiar with routing protocols). When a phone goes into srst mode, they do not register with the local gateway. I am able to rep...
To anyone that reads this. Yep, for me it was that the Custom Directory Handler was pointing to a Distribution List. This meant I could not use the Contact method, instead, I created a new user "smithj_alt" with a mailbox and pointed his number to ...
Resurrecting an old one here.
I have multiple Directory Handlers (Unity Cx 10.5). Creating a contact will work if I dial a Call Handler that points to the System Directory Handler, but does not work if I dial a Call Handler that points to a custom ...
For anyone else that comes across this - there were no implications. Permissions Wizard is the usual friend in reviewing what service accounts are in use. In this case, UnityAdmin was (correctly) not being utilised.
