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Hello,
I have been troubleshooting an existing deployment of CUCM with 794x phones where all of a sudden the phones started receiving IP addresses from the data vlan instead of our voice vlan. NO network/system changes have been made. It is only af...
I am experiencing a problem where only SOME agents are unable to be monitored from CSD. Out of approx. 50 agents logged in, only 3 or 4 are unable to be monitored. They are all on the same switch stack and configured the exact same way. I have dis...
As part of a project we have going on, I am attempting to extract the session ID from a phone call and store it in a variable. What I have done is use a "Get Contact Info" step and using the "Session" field. However, the info I'm getting from this ...
On our old phone system we were able to set up a paging group that would allow a manager to push a button and speak through the speakerphone to all members of his paging group (one way). I know the Intercom Feature in 7.x does not allow shared exten...
Sorry to bring back such an old thread, but the calculation suggested does not seem to be right. It only returns a 9 digit result when it should be 12 digits. If you put the sessioID into an online hex to decimal converter it returns a value comple...
Through Desktop Administrator, you can set thresholds for cautions and warnings to be popped to the agent as it relates to calls in queue. It is under "Work Flow Groups" then "Enterprise Data", select "Call Activity" tab.
Thinking back, I don't think we ever came to a resolution to this particular problem. During this time, we were experiencing major issues with our system and we just added this on top of it. Long story short, we ended up rebuiling one of our server...
Thank you so much for your input. However, I'm getting error when inputing this: int.valueOf(sessionID.toString().subString(17,25),16). The error states: Unable to parse expression; undefined method: substring for class: java.lang.String (line:1...
